Collections Specialist

Job Responsibilities

• Manage a portfolio of customer accounts by monitoring outstanding balances and supporting timely payment collection.
• Communicate with customers through various channels to follow up on past due invoices and payment commitments.
• Investigate and resolve billing discrepancies, payment issues, and account concerns to support collections efforts.
• Review receivable aging reports and prioritize collection activities based on account status and risk factors.
• Collaborate with accounting, sales, and operations teams to improve payment performance and resolve customer issues.

Requirements

• Hold a high school diploma or equivalent with additional education in business finance or accounting considered beneficial.
• 3+ years of collections, accounts receivable, credit, or related accounting experience.
• Demonstrate experience managing a high volume of customer accounts in a professional environment.
• Possess advanced Excel skills along with proficiency in business software and enterprise systems.
• Analyze account activity aging reports and collection metrics to support informed decision making.

Qualifications

• Apply strong negotiation and customer service skills while maintaining positive business relationships.
• Communicate effectively through clear written and verbal interactions with customers and internal stakeholders.
• Handle challenging conversations professionally while working toward successful payment resolutions.
• Maintain excellent organization, attention to detail, and accountability when managing account portfolios.
• Work independently with strong problem-solving abilities while protecting confidential financial information.