Collections Specialist

Job Description

We have an exciting opportunity for a Collections Specialist to join our growing team! As a Collections Specialist, you will report directly to the Manager, Collections & Disputes. You will be responsible for collecting revenues owed from business customers. Your will also assist with basic billing inquiries and disputes based on customer feedback related to their invoices. You will be expected to provide superior customer service and to provide prompt responses and resolutions to customers concerns to ensure prompt payment.

Come help us build the best and fastest fiber-optic network in America!

• Receive inbound calls from Brightspeed business customers for collections, payment arrangements, and simple billing inquires
• Maintain a high level of productivity and meet established collection objectives monthly
• Collect and manage past due accounts for moderate to large sized business customers
• Use various computer systems simultaneously
• Build and maintain strong customer relationships and problem solve with the customer
• Prepare monthly collection reports and recommendations on credit memos and write off activities
• Collaborate with sales, customer service, billing operations, and AR teams in reconciling accounts
• Review and comprehend contractual agreements with customers that govern the servicing relationship

Qualifications

• 3+ years of experience in B2B collections
• Ability to overcome objections and offer solutions to resolve potential roadblocks
• Strong interpersonal and communication skills. Able to communicate effectively orally and in writing with appropriate detail, judgement, and discretion at all levels of the organization including senior management.
• Relationship-builder and strong listening skills
• Demonstrates competence, professionalism, and leadership presence: Is objective and free from undue influence; conveys sound judgment; builds trust; is collaborative, insightful, proactive, and future-focused
• Well–organized, ensuring that all deliverables are met on time with excellent results and anticipates implementation or workload issues related to emerging developments
• Demonstrates integrity and the highest ethical standards in all aspects
• Ability to learn complex systems, process quickly and be able to convey that knowledge to others.

Bonus Points For

• Bachelor’s degree in Finance, Accounting, Business, or related field
• Telcommunications industry experience

Additional Information

All your information will be kept confidential according to EEO guidelines.

Why Join Us?

• We aspire to contemporary ways of working.
• Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce.
• We offer competitive compensation and comprehensive benefits.
• Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
• Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process.

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