Collections Specialist

Our Promise: Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

About the role

As a Collections Specialist, you will manage a portfolio of accounts and play a critical role in reducing past-due balances through proactive outreach and issue resolution. This role requires both analytical skills and customer interaction, as you will identify the root causes of delinquency and coordinate across internal teams to resolve them. You are responsible for ensuring accounts are actively worked, progressing toward resolution, and aligned with collections strategies. Your work directly impacts cash flow, customer retention, and overall financial performance.

The Collections Specialist owns a defined portfolio of accounts and is responsible for reducing delinquency through targeted outreach, investigative analysis, and cross-functional coordination. This role requires independent judgment, prioritization, and the ability to balance competing demands across multiple accounts.

Responsibilities

• Manage and prioritize a portfolio of delinquent accounts, ensuring timely follow-up and resolution of outstanding balances while maintaining positive customer and client relationships.
• Perform outbound collections activities on accounts with balances aged 30, 60, 90, and 120+ days past due through phone, email, and written correspondence.
• Research and resolve short payments, underpayments, unapplied cash, and other payment discrepancies by analyzing account activity and coordinating corrective actions.
• Identify and investigate root causes of delinquency, including billing inaccuracies, eligibility issues, enrollment discrepancies, payment application errors, and customer disputes.
• Collaborate closely with Billing, Cash Application, Account Management, and other internal stakeholders to resolve account issues and improve collection outcomes.
• Manage and track payment disputes from initial identification through resolution, ensuring proper documentation, timely follow-up, and communication with all impacted parties.
• Escalate complex collection issues, high-risk accounts, and unresolved disputes to management as appropriate.

Requirements

• Working knowledge of accounts receivable collection practices and insurance administration processes.
• Strong attention to detail and accuracy when reviewing account activity, researching issues, and documenting collection efforts.
• Effective organizational and time-management skills with the ability to manage a high-volume portfolio and meet established deadlines.
• Strong written and verbal communication skills with the ability to professionally interact with customers, clients, brokers, and internal business partners.
• Ability to analyze account information, identify payment issues, and determine appropriate next steps for resolution.
• Customer-focused mindset with a commitment to delivering responsive, professional, and accurate service.
• Ability to prioritize competing responsibilities and adapt to changing business needs in a fast-paced environment.
• Strong problem-solving skills and the ability to exercise sound judgment when handling routine collection matters.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Basic understanding of AR aging, collection techniques, dispute resolution processes, and payment reconciliation.
• Commitment to continuous improvement and willingness to identify opportunities that enhance efficiency and service delivery.
• Collegiality: building strong relationships company-wide, approachable, and helpful, with the ability to mentor and support team growth.
• Initiative: readiness to lead or take action to achieve goals.
• Communicative: ability to relay issues, concepts, and ideas to others easily orally and in writing.
• Member-focused: going above and beyond to make our members feel seen, valued, and appreciated.
• Detail-oriented and thorough: managing and completing details of assignments without too much oversight.
• Flexible and responsive: managing new demands, changes, and situations.
• Critical Thinking: effectively troubleshoot complex issues, problem solve, and multi-task.
• Integrity & responsibility: acting with a clear sense of ownership for actions, decisions, and keeping information confidential when required.
• Collaborative: ability to represent your own interests while being fair to those representing other or competing ideas in search of a workable solution for all parties.

Qualifications

• Associates Degree in Accounting or equivalent work experience.
• 2–5 years of collections or accounts receivable experience.
• Strong analytical, organization, and problem-solving skills.
• Experience managing account portfolios.
• Experience using AR systems and working with customers.
• Proficiency using Microsoft Office products, including Excel (data sorting, filtering, basic formulas), Outlook (individual and shared mailboxes), Teams, and SharePoint.
• Ability to learn and navigate multiple systems and databases.
• As this role is remote, you are required to maintain internet service that allows you to complete your essential job duties without issue. Rates of 50 Mbps download and 10 Mbps upload while hardwired and not on a VPN are sufficient.

Preferred Qualifications

• Experience within the vision, dental, healthcare, insurance, or benefits administration industry.
• Experience with ERP systems, billing platforms, CRM systems, or insurance administration systems.
• Exposure to process improvement, automation initiatives, or workflow optimization projects.
• Familiarity with audit support and internal control processes.
• Experience with high-volume collections environments.

Pay

At Avēsis, we strive to design equitable and competitive compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current pay ranges for new hires in each zone are:

• Zone A: $20.13-$33.54
• Zone B: $21.93-$36.54
• Zone C: $23.61-$39.35

FLSA Status: Hourly/Exempt

This role may also be eligible for benefits, bonuses, and commission. Please visit Avesis Pay Zones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Benefits

• Excellent medical, dental, supplemental health, life, and vision coverage for you and your dependents with no wait period.
• Life and disability insurance.
• A great 401(k) with company match.
• Tuition assistance, paid parental leave, and backup family care.
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
• Employee Resource Groups that advocate for inclusion and diversity in all that we do.

We volunteer within our local communities, create educational alliances with colleges, and drive a variety of initiatives in sustainability.