Collections Representative II--Onsite

About the role

We connect great people to great opportunities. Discover a career in banking at Fifth Third Bank.

Responsibilities

• Communicates with early stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses
• Recommends appropriate payment programs where applicable to assist customers experiencing a financial hardship
• Promptly handles inbound customer calls/emails/texts directly or transferred from third-party sub-servicer related to delinquency, hardship, complaints, system shut-off, or loan assumptions
• Communicates as necessary to third-party servicer account changes or required adjustments
• Confers with existing customers by telephone and/or email in an attempt to resolve escalated complaint issues not related to product/contractor performance
• Performs skip tracing activities as needed to locate and contact delinquent customers
• Document all customer interactions/account activities with concise and detailed account notes
• Adequately adhere to all Dividend policies and procedures, including State and Federal collection regulations

Requirements

• High School diploma or equivalent
• 1-2 years of Collections and Customer Service Experience
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• High-level proficiency in Microsoft Suite
• Ability to multitask, prioritize projects, and report to several managers
• A high level of enthusiasm, collegial attitude, and a willingness to perform a wide range of tasks
• Desire to work in an entrepreneurial but highly professional culture
• Experience With Salesforce (Preferred)
• Bilingual- Spanish preferred (Preferred)

Qualifications

• None

Skills

• Customer Service
• Outbound Collection Calls
• Email/Text Communication
• Skimp Tracing
• Microsoft Suite Proficiency
• Collection Regulations Compliance
• Spanish Language Proficiency (Preferred)

Benefits

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. Learn more on our 53.com Careers page.

Pay

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Schedule

N/A