Collections Representative

Come grow with us. Yeo & Yeo Medical Billing & Consulting was established in 1998 as an affiliate of Yeo & Yeo to provide clients with medical billing and additional practice management solutions. We have devoted ourselves to helping clients maximize their reimbursement and assist in educating them with the ever-changing rules and guidelines of Medicare and other insurance carriers as well as CPT, HCPCS and ICD-10 coding. Yeo & Yeo Medical Billing & Consulting maintains a highly trained staff with experience in all areas of physician billing. Several Certified Professional Coders on staff assist in choosing proper diagnostic codes and procedure codes. Our billing specialists receive ongoing training specific to medical specialty.

About the role

The Collections Representative will handle billing and collection responsibilities and will assist the billing manager to ensure that the organization receives accurate payments in a timely fashion. This position will keep track of customer contract information, delinquent accounts and payment plans. If an account is past due, the billing and collection representative will attempt to reach the customer by phone, mail or email. The representative will need to prioritize which accounts warrant immediate attention, as opposed to those that can be handled later. In some instances, the representative will work with customers whose payments have fallen past due offering smaller payments over a longer time.

Responsibilities

• Handle billing and collection responsibilities
• Assist the billing manager to ensure accurate and timely payments
• Track customer contract information, delinquent accounts, and payment plans
• Contact customers with past due accounts via phone, mail, or email
• Prioritize accounts requiring immediate attention
• Work with customers to arrange smaller payments over a longer period
• Manage daily, weekly, and monthly activity guidelines

Requirements

• 1 year of previous collections experience
• Excellent interpersonal skills
• Proficient knowledge and use of office technology and equipment
• A solid understanding of finances and collections software
• Organized, flexible, analytical, and resilient in resolving past due accounts
• Good work ethic and attendance
• Adaptability to work well with all levels of management and staff
• Proficiency in MS Office (Excel, Word, Outlook, Lync, PowerPoint)
• Able to operate in a paperless environment

Benefits

• Competitive salaries
• Generous paid time off and paid holidays
• Excellent medical, dental, and vision plans
• Bonuses and referral programs
• Life insurance
• 401(k) plan
• Community service opportunities
• Dress for your day attire
• Continuous feedback
• Team retreats and office/Zoom parties
• Yeo & Yeo sports teams

We focus on developing careers and prioritize fostering each person’s unique talents and strengths. We succeed as a team when our individuals succeed. We celebrate our successes and take time to cultivate friendships.