Collections Representative

About the role

We are seeking a Collections Representative to support probate and estate recovery efforts by managing accounts associated with deceased individuals. This role involves conducting outbound calls, researching estate information, locating responsible parties, and establishing payment arrangements while maintaining professionalism and sensitivity in all interactions. The ideal candidate will be comfortable having difficult conversations, managing a high-volume account queue, and working toward collection and productivity goals.

Responsibilities

• Make outbound calls regarding outstanding balances associated with deceased accounts.
• Maintain and manage an assigned portfolio of accounts.
• Conduct fact-finding conversations to obtain estate and probate information.
• Identify estate representatives, attorneys, family contacts, and potential sources of repayment.
• Establish payment arrangements and communicate payment deadlines.
• Perform skip tracing activities to locate relevant contacts and information.
• Accurately document all account activity and collection efforts.
• Meet daily productivity and collection goals.
• Follow established policies, procedures, and compliance requirements.
• Assist with special projects as needed.

Qualifications

Required

• High School Diploma or GED.
• Minimum 1 year of customer service experience.
• Strong verbal communication skills.
• Ability to manage multiple priorities and follow-up activities.
• Basic computer proficiency and data entry skills.
• Professional and empathetic approach to sensitive conversations.

Preferred

• 6+ months of collections experience.
• 6+ months of call center experience.
• Experience with probate, estate recovery, financial services, or healthcare collections.
• Bilingual Spanish.

Work Environment

• Fully onsite position.
• Casual office environment.
• Collaborative team atmosphere.
• Regular outbound calling and account management.
• Early dismissal on Fridays.

Schedule

Team 4
Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 2:00 PM

Team 5
Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 8:00 AM – 2:00 PM

Team 6
Monday: 10:00 AM – 7:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 2:00 PM

Pay

$18.00–$18.50/hour + Commission. The pay range for this position is $37,440.00 – $38,480.00/yr. Individual compensation offered within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Direct Placement – benefits include health, dental, vision, 401K match, short/long term disability, PTO accrual and Holiday pay immediately.

Additional Information

• Location: Onsite – Coon Rapids, MN.
• Contract-to-Hire opportunity with strong long-term earning potential and career growth opportunities.
• This is a Permanent position.
• Application Deadline: This position is anticipated to close on Sep 18, 2026.