Collections Representative

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. Remove boilerplate, navigation, EEO, etc. Preserve all substantive info. We need to parse the posting. Key info: - Title: Delinquency Control Counselor (but we don't repeat as heading) - Company: TEKsystems, Fortune 100 Financial Institution in Winchester, VA area (but later location says Martinsburg, WV? There's confusion: location Winchester, VA - HYBRID schedule 3 days per week onsite in office; later says Job Type & Location: This is a Contract position based out of Martinsburg, WV. Workplace Type: This is a hybrid position in Martinsburg,WV. So location contradictory. We need to preserve all substantive info; we can include both? Probably include location details as given: Winchester, VA area (maybe primary) and also note Martinsburg, WV as contract location. We'll include location in a paragraph. - Schedule: Full Time, 40 hours per week. Monday-Friday 10:00am-7:00pm, Saturday 9:00am-5:30pm MUST be able to work Saturdays! When working on a Saturday, will have one day off during the week. Training 8am-4:30pm EST, Monday-Friday. - Pay: $18.95 - $18.95/hr (i.e., fixed $18.95/hr). So Pay section. - Benefits: list: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). Also note eligibility etc. - Responsibilities: list bullet points from "Responsibilities" paragraph: Contact and counsel delinquent members... etc. We'll extract each sentence as bullet. - Skills: list: Collections, Sales Goals, Retail Sales, Administrative Support, Insurance, Banking, Call Center, Customer Service Oriented, Inventory. - Experience Level: Entry Level. - About TEKsystems: description; but that's boilerplate? It's about the company; maybe we can include as "About the role"? Actually "About TEKsystems" is company description; could be considered boilerplate but it's substantive about employer. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "About TEKsystems" paragraphs are not EEO but are company overview; could be considered not required but maybe we can include as "About the role"? However the instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we could include an "About the role" section summarizing the job description (call center production environment, auto-dialer, etc). That seems appropriate. We need to avoid repeating job title as heading. So we can start with

About the role

then a paragraph summarizing. We need to include location, schedule, etc maybe under Schedule section. We need to include Pay section with the pay range. We need Benefits section with list. We need Responsibilities section with list. We need Skills section with list. We need Requirements/Qualifications? The posting has Experience Level Entry Level; maybe we can put that under Requirements or Qualifications. Since they ask to use headings for Requirements, Qualifications. We could combine entry level under Requirements. We should not create sections with filler like "commensurate with experience". We have actual content. We must not include application instructions, EEO, etc. We must not include duplicated lines. We must not include navigation/cookie/legal. We must not include the "About TEKsystems" repeated paragraphs? The posting includes two "About TEKsystems" sections with similar content; we can include a concise summary but not repeat boilerplate. However the instruction says preserve ALL substantive information; do NOT invent or summarize away detail. Summarizing may be considered summarizing away detail? It says do NOT invent or summarize away detail. So we should keep the substantive info, not summarize. But the About TEKsystems paragraphs are somewhat generic but still substantive about the company. Are we required to keep them? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The About TEKsystems is not those; it's company description. It might be considered boilerplate but not explicitly excluded. However the instruction says "Prefer a few substantive sections over many thin ones." Including a long company description may be thin? It's not about the role. The headings we are to use are About the role, Responsibilities, etc. So we likely should not include a separate "About TEKsystems" section because not in the list. We could incorporate relevant info about the company into About the role paragraph if needed, but we must preserve all substantive information. If we omit the company description, are we losing substantive info? Possibly yes, but the instruction may consider that as boilerplate not required. However they said "Preserve ALL substantive information". The company description is substantive about the employer. But the headings list does not include a section for company overview. However we could still include a

paragraph before sections that is not a heading. The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other paragraphs outside headings. So we can include a paragraph describing the company (About TEKsystems) without a heading, or we could put it under About the role heading (mixing role and company). But About the role heading is for role description; we could add company info there. Better: We'll create sections:

About the role

Delinquency Control Counselor for a Fortune 100 Financial Institution, hybrid position (3 days onsite) in Winchester, VA area (contract based out of Martinsburg, WV). Call center production environment using auto-dialer for outbound calls and handling inbound calls. Early stage collections (1-30 days late), 80-120+ calls per day. Focus on controlling/collecting past due consumer loan and credit card accounts, providing member financial counseling to mitigate loss.

That preserves location, hybrid, etc. Then

Responsibilities

with

• each bullet. Responsibilities bullet list from text: - Contact and counsel delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered. - Control delinquency on Consumer/Credit Card loan accounts - Ensure required notifications, including collection emails, letters and any applicable state/regulatory letters are sent to members - Explain and communicate relinquishing options such as settlements and bankruptcy - Obtain detailed financial information from delinquent members and offer solutions and alternatives to bankruptcy/charge-off - Perform manager share transfers for amounts up to authorized limits - Provide required reporting to supervisors and management (including daily in-house activity trends and payment tracking) - Use on-line tools and contact appropriate parties - Regularly review member account data and/or documentation to ensure data is accurate, up-to-date and in compliance with government and company guidelines We'll keep each as
• . Then

  Skills

  with list: Collections, Sales Goals, Retail Sales, Administrative Support, Insurance, Banking, Call Center, Customer Service Oriented, Inventory. Then

  Requirements

  (or Qualifications). Experience Level Entry Level. Could also include ability to work Saturdays, etc. But schedule is separate. We could put Entry Level under Requirements. Then

  Schedule

  with paragraph: Full Time, 40 hours per week. Monday-Friday 10:00am-7:00pm, Saturday 9:00am-5:30pm. Must be able to work Saturdays; when working Saturday, will have one day off during the week. Training 8am-4:30pm EST, Monday-Friday. Then

  Pay

  with paragraph: Pay range $18.95 - $18.95 per hour (fixed rate). Then

  Benefits

  with
  • list. Benefits list: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available) - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) We could also note eligibility etc but that's boilerplate; we can keep the list. We must not include duplicated lines. Ensure we don't repeat. We must not include application instructions like "If interested, please apply..." etc. We must not include EEO etc. We must not include the "About TEKsystems" repeated paragraphs; we have incorporated some company info in About the role. Check if any other substantive info: Job Type & Location: Contract position based out of Martinsburg, WV. We included that in About the role. Also "Workplace Type: This is a hybrid position in Martinsburg,WV." Already covered. Also "Application Deadline: This position is anticipated to close on Oct 9, 2026." That's substantive info about deadline. Should we include? The instruction says preserve ALL substantive information. So we should include the application deadline. Where to put? Could be a paragraph under About the role or a separate section like "Important Dates". But headings list does not include that. We could add a

    after sections. Since we can have paragraphs outside headings. Let's add a paragraph after Benefits maybe:

    Application deadline: October 9, 2026.

    Also "#priorityeast" maybe irrelevant. Also "Job Type & Location This is a Contract position based out of Martinsburg, WV." Already covered. Also "Job Type & Location" line is metadata; we included. Also "If eligible, the benefits available for this temporary role may include the following:" we already listed. Also "Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms." That's boilerplate; we can drop. Also "If interested, please apply with updated resume and complete the application questions." That's application instruction; drop. Also "Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests" drop. Also "#priorityeast" drop. Also "About TEKsystems" paragraphs we dropped except we used some. Also "San Francisco Fair Chance Ordinance..." etc drop. Also "Massachusetts Lie Detector:" drop. Also "Use of Artificial Intelligence (AI):" drop. Now ensure we didn't miss any substantive info: The training schedule: "Training 8am-4:30pm EST, Monday-Friday." Already in Schedule. Also "MUST be able to work Saturdays! When working on a Saturday, will have one day off during the week." Already in Schedule. Also "Location: Winchester, VA - HYBRID schedule 3 days per week onsite in office" we included. Also "Schedule Full Time, 40 hours per