Collections Representative
Suburban Propane · Vancouver, WA · 3 mo ago
Customer Service$22/hrFull-time
Responsibilities
- Initiate collection activities on past due accounts (calls, letters, and emails)
- Follow-up on all items
- Process credit card payments including posting to accounts and logging activity
- Provide a high level of customer account management by properly maintaining account information and data
- Communicate with Customer Service Center (CSC) employees to verify and correct posted items when necessary
- Resolve all dispute cases to a mutual satisfactory end between the customer and company
- Analyze accounts receivable information to determine priority and produce aging reports
Qualifications
- A high school diploma, GED, or equivalent training and experience
- A minimum of 1 - 2 years of collections experience preferred
Benefits
- Medical, dental, and vision coverage (eligibility after 30 days of employment)
- Paid time off that increases with tenure
- A 401(k) with company match and immediate vesting
- New employee training program and opportunities for continued learning and career development
- Disability and life insurance
- Generous tuition assistance program
- Propane discounts
Pay
$22.00 per hour (dependent on experience)
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