Collections Representative

About the role

Hi-Line, Inc., a privately held U.S. distributor of industrial aftermarket products and services, is seeking an organized and professional Collections Representative to join the Customer Success team. This full‑time, exempt, on‑site position independently manages a portfolio of business‑to‑business accounts from the corporate headquarters and national distribution center in the Dallas/Farmers Branch area.

Responsibilities

• Independently manage an assigned portfolio of B2B accounts and determine collection strategies based on aging, payment history, customer circumstances, account risk, and business impact.
• Analyze account information, establish collection priorities, and adjust follow‑up plans when payment commitments or account conditions change.
• Make and receive professional collection calls and communicate with customers through email and written correspondence.
• Negotiate payment commitments and payment arrangements within established authority and determine when management approval is required.
• Investigate and resolve invoice, pricing, payment, documentation, and account disputes in partnership with internal teams.
• Evaluate accounts for collectability and recommend credit holds, revised payment terms, escalation, write‑offs or third‑party collection activity.
• Identify higher‑risk accounts and provide management and business partners with timely, well‑supported recommendations.
• Document customer communications, disputes, commitments, risk assessments and collection decisions clearly and accurately in the applicable system.
• Oversee invoice distribution, returned‑mail research, customer contact updates and support for Special Cash accounts while recommending process improvements.

Qualifications

• High school diploma or equivalent required; bachelor's degree in business, accounting, finance or a related field preferred.
• Experience in business‑to‑business collections, accounts receivable, credit, customer account management, or a related field.
• Demonstrated ability to analyze financial and account information, identify risk, and make sound decisions within delegated authority.
• Experience negotiating payment commitments or arrangements and managing sensitive customer conversations.
• Strong written and verbal communication skills with a professional, customer‑focused approach.
• Excellent analytical, organizational, documentation, and follow‑up skills.
• Ability to investigate complex account issues, evaluate alternatives and recommend appropriate action.
• Experience with an ERP or accounts receivable system; distribution industry experience is preferred.
• A collaborative, solutions‑oriented approach and the ability to work effectively across departments.

Benefits

• Relationship‑oriented, soft B2B collections without high‑pressure quotas.
• Consistent business hours with no rotating shifts.
• Competitive compensation.
• Paid vacation and sick leave.
• Medical, dental, vision, and life insurance, long‑term disability.
• 401(k) plan.
• A stable, debt‑free, privately held company with a long history of growth.

Schedule

Full‑time, on‑site position with consistent business hours and no rotating shifts.