Collections Representative

About the role

Responsible for tracking and collecting on various delinquent accounts in accordance with Bank policies and procedures.

Responsibilities

• Contacting customers via phone or letter to inquire on past due accounts
• Tracking and entering on various systems the status of delinquent accounts
• Making payment arrangements with customers with past due accounts
• Initiating any legal action necessary for the collection of a loan
• Handling the required actions when loans are past due for a specified period of time (30 days, 60 days, 90 days, etc.)
• Applying payments as needed to delinquent accounts
• Working with insurance companies for claims when a vehicle is declared “totaled”
• Handling voluntary and involuntary repossessions
• Compiling a variety of reports, depending on the status of the unpaid loan
• Collecting and monitoring all delinquent accounts for Line of Credit accounts and Credit Card accounts
• Working with tellers to resolve missing loan payments made by customers at branches, taking corrective action to apply to accounts
• Working with appropriate parties when a Bankruptcy notice is received
• Completing all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures, and maintaining compliance with all appropriate rules and regulations

Regular, predictable attendance is an essential requirement of this position.

Requirements

• High School diploma or General Education degree (GED)
• A minimum of two (2) years collections and/or loan-related experience
• Knowledge of Word, Excel, Internet navigation/research, and Outlook
• Ability to clearly and effectively communicate both verbally and in writing

E-Verify is used to confirm the identity and employment eligibility of all newly hired employees.