Collections Representative

About the role

The ideal candidate for this position will have the experience/skills listed in this job description as well as be flexible and have a hardworking approach. This individual should be able to work independently as well as within a team and can manage and execute projects with minimal management supervision.

Responsibilities

• Contact delinquent customers and make collection calls in a fast-paced goal-oriented collections department.
• Place calls using a Dialer as well as manually dialing.
• Provide customer service regarding collection issues, processing customer payments, processing and reviewing account adjustments, and resolving client discrepancies.
• Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments and customer reconciliations.
• Accountable for reducing delinquency for assigned accounts.
• Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis.
• Ensure all customer demographic information is correct including addresses, phone numbers and which contact method each customer prefers.
• Set up repayment plans with customers and post payments with credit cards and electronic checks (ACH) as requested by the customer.
• Locate customers using skip tracing methods approved by management
• Handle calls and emails from customers and partners related to applications and payments.

Requirements

• Experience in consumer loans and collections
• Minimum of 2 + years’ experience in collections
• Knowledge of Fair Debt Collections Practices Act (FDCPA), and Consumer Financial Protection Bureau (CFPB)
• Bilingual is a plus
• Strong analytical skills
• Ability to multitask
• Excellent verbal and written communication skills
• Recovery and Collections experience preferred
• Ability to work in a small team
• Willing to work Saturdays

Qualifications

• High school diploma or equivalent
• Valid Texas driver's license

Skills

• Customer service skills
• Communication skills
• Time management skills
• Computer literacy

Benefits

• Accrue 16 Days of PTO per year
• 12 Paid Holidays
• Up to 80% Employer-Paid Premiums for Medical, Dental and Vision Insurance
• Long-term Disability Insurance
• Paid Parental Leave
• Matching 401k

Pay

• $15 - $17 per hour

Schedule

• This position is in-office. Applicants must reside in Dallas/Fort Worth metro area.