Collections Representative

Job Title: Collections Representative Location: Maple Grove, MN (Only local candidates in Minnesota will be eligible for consideration) Compensation: $24.00 - $25.00 / Per hour dependent on applicable experience Benefits: This position is eligible for medical, dental, vision, and 401(k). We are seeking a Collections Customer Service Representative to join a growing team in Maple Grove. This role is a great fit for someone who enjoys working directly with customers, answering questions, helping resolve account concerns, and providing a positive customer experience while supporting collections activity. Responsibilities Set up new customers and accounts in the system, ensuring accurate account and contact informationCommunicate with customers regarding account balances, payments, and past-due amountsProvide professional, helpful customer service while assisting customers with their accountsAnswer customer questions regarding invoices, balances, payment status, and account informationWork with customers to discuss payment options and find appropriate payment resolutionsFollow up with customers on outstanding balances in a timely and professional mannerProcess and document payments, payment arrangements, and collection activityMaintain accurate customer account notes and recordsHandle customer concerns with professionalism and escalate issues when appropriate Qualifications Previous collections, accounts receivable, or customer service experience preferredStrong verbal and written communication skills with a customer-focused approachComfortable discussing account balances and payments with customersProfessional, patient, and confident when handling customer questions or concernsStrong attention to detail and organizational skillsAbility to manage multiple customer accounts and prioritiesProficiency with Microsoft Office and experience working within accounting or customer management systems Why choose Addison Finance & Accounting? Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K Permanent Employment: Many of Addison’s Finance & Accounting job openings lead to potential permanent employment Connections: You connect directly with hiring managers from renowned organizations Options: You are presented multiple employment options near your home Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. IND 002-004