Collections Rep II - Late Stage, Fort Worth, TX

About the Role

EECU is looking for a Collections Representative (Account Resolutions Representative II) to negotiate payment arrangements, workouts, and credit counseling as appropriate to assist members with their financial obligations. This role involves supporting members while helping them stay on track financially and requires experience in automobile, mortgage, unsecured debt, and credit card portfolio accounts.

Responsibilities

• Collect late stage (90+ days past due) delinquent accounts on all delinquency accounts including charge off accounts
• Conduct skip tracing and submit accounts for repossession as required
• Establish payment arrangements, provide credit counseling, set and enforce deadlines
• Recommend and process loan extensions or workouts
• Properly apply laws relating to debt collection, privacy, and bankruptcy
• Recognize internal process failures that may cause erroneous reporting of delinquency
• Audit loans and explain calculations to co-workers and members
• Support and maintain a high understanding of Deceased and Bankruptcy accounts along with Repossession submissions
• Ensure compliance with all Federal and State rules and regulations pertaining but not limited to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, FCRA/FACTA, and Fair Debt Collections Act
• Attend initial and ongoing annual Bank Secrecy Act training

Requirements

• 3 plus years collection experience in automobile, mortgage, or credit card portfolio; late-stage preferred
• Two years customer service experience
• High level of understanding with deceased, bankruptcy accounts, and repossessions
• In-depth knowledge of collection laws and general familiarity with bankruptcy laws
• Must understand Collateral Protection Insurance
• Requires ability to effectively communicate, diffuse tension, and calm members
• Requires the ability to effectively negotiate acceptable repayment arrangements
• High School diploma or equivalent

Skills

• Bilingual (Spanish) speaking preferred

Schedule

Ability to work a flexible schedule Monday through Saturday (a couple days a week Mon–Fri the shift will be until 7pm, Saturdays are 9am–1pm).

Additional Information

EECU will, in compliance with applicable laws, evaluate an applicant's credit history. Only applicants with good credit history will be considered for open positions. If offered a position with EECU, will have to clear a background check including employment, criminal, and drug screen.

About EECU

For more than 90 years, Fort Worth-based EECU community credit union has been committed to providing members A Better Way of Banking®. Today, EECU is one of the largest credit unions in Texas with $4.4 billion in USD assets and serves over 300,000 members through 21 financial centers across North Texas. In the true spirit of the credit union philosophy "people helping people," EECU was recently honored with the Fort Worth Business Press Corporate Philanthropy Award for employee volunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram's readers, and became the 1st credit union in Fort Worth to become Blue Zones certified for promoting employee well-being.

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