Collections Rep

About the role

As a Collections Representative at FIRST Insurance Funding, you will manage a regional or specialty premium finance portfolio, overseeing all aspects of loan servicing. This includes handling service requests, proactive communication, post-cancellation activities, and resolving loss shortages. You will provide superior customer service to borrowers, insurance carriers, general agents, and insurance agents.

Responsibilities

• Process all incoming service requests, including researching and investigating discrepancies, documenting communication, and updating the loan management system.
• Manage a regional or specialty portfolio by preparing, analyzing, and monitoring daily reports, and prioritizing tasks to optimize portfolio performance.
• Develop and maintain effective relationships with agents and other external/internal parties.
• Minimize loan aging and exposure by contacting insurance carriers and general agents to confirm cancellations and obtain return premium amounts.
• Verify unearned premium credit (collateral), investigate discrepancies, and follow up for receipt of funds.
• Communicate delinquent payment information to customers via phone and email to prevent loan or policy cancellations and aging.
• Handle miscellaneous tasks and projects within the portfolio as required.

Requirements

• 1-2 years of collections experience preferred.
• Knowledge of basic mathematics.
• Proficiency in Microsoft Word and Excel.

Pay

The estimated hourly rate for this role is $20.19 - $26.00, with eligibility to earn an annual bonus. Actual pay may vary based on qualifications, skills, and experience.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and accidental death and dismemberment coverage.
• Short-term and long-term disability insurance.
• Parental leave.
• Employee Assistance Program (EAP).
• Traditional and Roth 401(k) with company match.
• Flexible Spending Account (FSA).
• Employee Stock Purchase Plan at a 5% discount.
• Critical illness and accident insurance.
• Transportation and commuting benefits.
• Banking benefits.
• Pet insurance.

Why join us?

• An award-winning culture, recognized as a Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended by the Globe & Mail (past 6 years).
• Competitive pay and discretionary or incentive bonus eligibility.
• Comprehensive benefits package, including tuition reimbursement.
• Family-friendly work hours.
• Opportunities for career growth and development across 200+ community bank locations.
• A promote-from-within culture.
• A culture that encourages an entrepreneurial spirit and upward mobility.