Collections & Recovery Representative

Schedule

Full-Time, Monday – Friday; 8-hour shift between 8:00 a.m. – 7:00 p.m.

Requirements

• 3+ years’ Collections experience
• Oklahoma residency required by start date

About the role

To preserve the Credit Union’s assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. Attendance is an essential function of performing the duties of this job.

Responsibilities

• Collections & Account Management (50%)
  • Solicit payment arrangements on delinquent loans
  • Interview customers to determine reason for delinquency
  • Take appropriate action to resolve the account (loan modifications or workouts)
  • Counsel members concerning financial obligations and offer suggestions/alternatives
  • Recommend further action (e.g., repossession, legal action)
  • Skip tracing to locate customers
  • Post loan payments
• Repossession & Recovery (25%)
  • Review accounts for repossession
  • Coordinate repossessions and collateral recovery
  • Handle redemptions, auctions, AAA inspections, vehicle sales, and tracking
• Reporting & Compliance (15%)
  • Inform supervisor of trends in loan underwriting contributing to delinquent/charged-off loans
  • Maintain tracking spreadsheets
  • Title-related work
  • Send necessary letters
  • Apply for warranty and gap refunds
  • Ensure accounts remain accurate and statuses are current
• Departmental Support (10%)
  • Prepare and distribute correspondence in a timely fashion
  • Assist with processing mail
  • Support daily departmental goals
  • Handle levies and bankruptcies as needed

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.