Collections / Payroll Audit Assistant

About Pacific AdministratorsPacific Administrators (PAI) was founded in 2001 with a mission to provide exceptional Third-Party Administration services to Multi-Employer (Taft-Hartley) Employee Benefit Plan Trust Funds. PAI has been awarded one of Hawaii Business Magazine's Best Places to Work for 2026 and is Hawaii’s Largest Locally Owned & Operated Third-Party Administrator. About the RoleThe Collections / Payroll Audit Assistant will work under the Payroll Audit Supervisor & Collections Representative and assist in the timely completion of department responsibilities, including data entry, filing, document preparation, and record organization. They will work collaboratively to perform collection and payroll audit functions as required by the Client/Administrative Services Contract following the guidelines as set forth by department and Client Trust Fund policies and procedure Responsibilities:Assist in maintaining delinquency ledgers by posting transactions and updating account balancesSend timely notices and follow-ups to delinquent employersAssist Collection Representative with collection actions and referralsAssist in the preparation and review of delinquency reportsMaintain department logs by updating, organizing, and archiving documentsPrepare quarterly and annual department reportsReview and interpret contracts and procedures related to collections and payroll auditsAssist in performing audits of client’s payroll recordsAssist with preparing and completing written audit reportsAssist with preparing and sending correspondences to clientsAssist with the completion of special audits and projects for delinquent clients as requestedCommunicate with clients via mail, email, phone or faxAssist the Employer Control department as neededEnsure company equipment and data are safeguarded against theft and damageOccasional carrying, loading and transporting of suppliesPerform other duties as assigned Requirements:Associate Degree (or higher) in Accounting or Finance, or equivalent education/experience demonstrating ability to perform position duties1-2 years related work experience which includes working in an office environmentBasic accounting principles, bookkeeping and payroll experience (preferred)Highly Proficient in Microsoft Word, Excel, and PowerPoint10-key by touchStrong verbal and written communication skillsExcellent customer service and interpersonal skillsDetail oriented with strong organizational, analytical and multi-tasking skillsTeam player with the ability to work and communicate well with othersAn ability to adapt and be flexible in performing tasks as needs change. Nice to Haves:Basic collections knowledge is a plus Working Conditions:PAI offices are indoors & air-conditioned while conditions may vary at client locationsMonday to Friday, 8:00 - 4:00 PM or 8:30 AM - 4:30 PM, with a 1-hour unpaid lunchThe duties assigned will have situations that will require extra time