Collections Officer
About the role
We are hiring a Collections Officer. Are you passionate about customer service and have a strong work ethic that embodies what credit unions stand for? Are you interested in starting a career with an exciting and respected financial institution that offers opportunities for comradery, professional growth, and advancement? If so, please read on! The future of Cyprus Credit Union is only as bright as our team. We employ a team of like‑minded banking professionals. In order to attract and retain quality talent, we offer competitive pay, comprehensive benefits, provide opportunities for employee advancement, share resources for career development, and encourage a work‑hard/play‑hard lifestyle. Additionally, we value diversity, volunteering for our communities and taking steps to do our part in reducing our carbon footprint.
Responsibilities
- Receives delinquency reports from the computer system and verifies the status of the loans.
- Follows up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem.
- Discusses possible financial arrangements, informs members of potential legal actions, and suggests financial counseling to arrive at suitable payment arrangements.
- Continues to collect until loan becomes a write‑off, bankruptcy, or attorney account.
- Makes early contact with members and co‑makers to collect and keep them informed of loan status.
- Makes effective use of collection tools including daily suspense and