Collections Manager II

Duties

• Daily Operations Supervision and Oversight: Manages daily operations in Collections, including work queues, phone assignments, and employee development.
• Manage schedules and assignments for effective delinquency and charge-off management.
• Collection Aspects and Loan Management: Monitors past-due loans to prevent charge-offs. Handles various consumer loan products, legal actions, and bankruptcy.
• Works within policy guidelines to optimize recovery.
• Member Resolutions: Reviews and resolves escalated calls and account research requests. Handles member issues in a timely and professional manner.
• Supervision and Employee Development: Assist in training and development of employees and/or management staff members. Complete quality reviews and agent development. Assess employee performance and administer disciplinary action.
• Legal Compliance and Risk Management: Ensure compliance with relevant laws and regulations and manage risks within assigned responsibilities.
• Third-Party Performance: Evaluate third-party agencies and conducts annual risk assessments. Provides relevant support for their operations.

Qualifications

• Bachelor’s Degree (Required)
• Any equivalent combination of experience and education (Required)
• Two years’ experience in Collections in a supervisory capacity in an organization of comparable size and complexity (Required)