Collections Manager

Job Summary

The Collections Manager is responsible for building and executing the firm’s recovery and collections strategy for project-based, professional services billing. This role partners with project managers, project accountants, finance and operations leadership.

Primary Duties And Responsibilities

• Develop, implement, and monitor collections strategies, policies, and procedures aligned with firm goals
• Review aging reports regularly; analyze and prioritize delinquent accounts and lead appropriate collection activities
• Communicate professionally with clients regarding past-due balances, billing questions, and payment plans
• Partner with project managers to resolve billing disputes, contract issues, and client payment delays
• Ensure compliance with contract terms, lien rights, and applicable state and federal regulations
• Escalate collection issues appropriately, including coordination with legal counsel when necessary
• Prepare and present collection metrics, trends, and forecasts to finance leadership
• Train and mentor staff on collections and receivables best practices to increase proficiencies for contracting and communication, consistent with company policy

Required Experience And Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field (or equivalent experience)
• 5+ years of progressive experience in accounts receivable and collections, preferably within an engineering, architecture, or professional services firm
• Demonstrated experience with project-based billing, retainage, and contract-driven invoicing
• Strong understanding of collections best practices, credit risk, and dispute resolution
• Experience working cross-functionally with project managers and senior leadership
• Proficiency with ERP/accounting systems and advanced Excel skills
• Excellent communication, negotiation, and relationship management skills
• Strong organizational skills with the ability to prioritize competing deadlines

About Ardurra

Ardurra offers competitive compensation and rich benefits programs, with a focus on developing its staff through the Ardurra Academy and Leadership programs. Ardurra is committed to creating a positive work environment that values its employees and supports their professional growth.

Equal Opportunity Employer

Ardurra is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation.