Collections Data Analyst

Position Summary

As a Collections Data Analyst, you play a pivotal role in transforming collections data into actionable business intelligence that drives recovery performance and operational excellence. You will work collaboratively across Collections, Operations, Finance, Compliance, and Technology teams to translate complex data requirements into meaningful Key Performance Indicators and reports that inform strategic decision-making. Leveraging your expertise in SQL, Tableau, Sigma, and data validation, you will extract valuable insights from collections and portfolio data to identify improvement opportunities, optimize recovery strategies, and enhance process efficiency. This role requires strong analytical skills, business acumen, attention to detail, and the ability to communicate technical concepts to both technical and non-technical stakeholders. As a subject matter expert in collections data analytics, you will ensure data integrity, troubleshoot issues, and guide teams in maximizing the organization's data capabilities to support the Collections department's continuous improvement initiatives.

Job Responsibility

• Collections Insights & Improvement
• Analyze collections performance metrics including delinquency rates, roll rates, recovery rates, charge-off trends, and agent productivity and derive actionable insights to drive business decisions
• Identify collections-related and cross-functional operational improvement opportunities
• Support the development and refinement of collections strategies through data-driven analysis of customer behavior, payment patterns, and portfolio segmentation
• Drive the evolution and expanded utilization of data analytics across the Collections department
• Data Analytics & Reporting
• Translate business and collections data requirements into Key Performance Indicators (KPIs) and actionable reports
• Develop and deliver reports on-demand using SQL, Tableau, Sigma, and other analytics tools to support collections teams and stakeholders
• Create and maintain dashboards for recurring executive reporting on portfolio health, collections effectiveness, and compliance metrics
• Support forecasting and modeling efforts related to delinquency, charge-off, and recovery projections
• Data Quality & Validation
• Validate the accuracy of queries and data through investigation, comparison, and reconciliation across different platforms
• Ensure data integrity by identifying and escalating issues/concerns in collaboration with internal teams such as Data Governance, Compliance, and IT as well as report users
• Troubleshoot data-related issues and provide guidance to data teams and analysts
• Create requirements for data elements necessary for collections analytics and reporting
• Project & Stakeholder Management
• Manage multiple complex projects simultaneously while meeting deadlines
• Serve as a subject matter expert in collections data analytics and reporting
• Translate user requirements into technical solutions, including documentation, testing, and end-user training
• Participate in and provide oversight over initiatives addressing collections operational issues per executive-approved corrective measures
• Collaborate with Compliance and Legal teams to ensure reporting aligns with applicable regulatory requirements (e.g., CFPB, FDCPA)

Education Required

A BA/BS in Business / Data Analytics, Computer Science, Information Technology, Statistics, Finance, or an IT-related area. This requirement may be waived in lieu of required job experience.

Experience Required

• 3 to 5+ years of proven work experience in data analytics, preferably within financial services, consumer lending, or collections environments
• Experience working with collections systems, loan management platforms, or CRM tools is strongly preferred
• Experience in operations, process improvement, consulting, or data analytics
• Strong analytical thinking demonstrated through excellent written and oral communication skills
• Skilled in negotiating, problem-solving, influencing, and leading others, and executing and implementing projects
• Ability to manage multiple projects simultaneously

Knowledge Required

• Excellent written and verbal communications skills
• Familiarity with collections regulations and compliance frameworks (e.g., FDCPA, CFPB guidelines) preferred
• Adaptability and flexibility to a changing environment; comfortable working in a dynamic, high-volume, fast-paced environment
• Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products

Physical Requirements

• Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.
• Driving and having access during the workday to an insured and reliable transportation
• Typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers

Competencies

• Travel: 20%
• Attire: Business Casual
• Other: Must be eligible to work in the USA and able to pass a background check.

Requisition ID

46233