Collections Coordinator (Property Management)

About the role

We’re Beam Living, a multi-family residential property management company based in New York City. Our mission is to create fulfilling places to work, live, and grow, and we strive to make city life happier.

Responsibilities

• Work closely with property and finance teams to identify collections opportunities.
• Proactively engage current and former residents to address outstanding balances.
• Escalate accounts to third-party collection agencies once all internal efforts have been fully exhausted.
• Serve as the primary point of contact for residents and third-party collections partners to actively manage cases through to resolution.
• Respond promptly and hospitably to resident inquiries via phone and email.
• Develop collections reporting to provide monthly updates on key metrics and results.
• Led ad-hoc projects as assigned by manager.
• Empathetically and objectively review situations to ensure we deliver on our commitment to leave residents happier than we found them.

Requirements

• 1-3 years of collections or customer service experience.
• The ability to connect with others.
• Strong communication and organizational skills.
• The discipline and willingness to do what needs to be done.
• A love for doing what others won’t and solving difficult problems.
• A desire to grow and take on ever increasing responsibility.

Qualifications

• Experience in a multi-family environment is a plus.

Skills

• Excellent communication skills.
• Organizational skills.
• Problem-solving abilities.

Benefits

• Health insurance coverage eligible on your first day of work.
• Retirement savings plan.
• Paid parental leave.
• Educational assistance.
• Mental health resources.
• Paid holidays.
• Paid time off (PTO).

Pay

Hourly Rate: $28.00 - $33.00 Exact compensation may vary based on skills, experience & location.

Schedule

Onsite