Collections Coordinator I

Responsibilities

• Reviewing daily delinquency and queue volume.
• Identifying issues that would cause accounts to be past due
• Communicate clearly with all members associated with the account regarding past due payments.
• Create resolution for accounts in delinquency
• To review, recommend and submit actions for repossession and legals.
• Identify those in need and recommend, when necessary, skip payments, refinance and re-ages.
• Identify and report accounts that appear to be suspicious.
• Communicate resources to members for assistance such as financial education, Consumer credit counseling and military relief as examples.
• To work with team members internally and externally from collections to ensure members accounts are handled appropriately.
• Use discretion when following collection procedures and to follow up on those actions appropriately.
• Verify and update all members information
• Participate in team events, this includes training, team meetings, huddles, contests.
• Commit to development in skills.
• Promote community participation with in BayPort.
• Proficient in the tools provided.
• Timely respond to members request, problems, concerns, direct members to appropriate person(s) for resolution.
• This is accomplished by handling all calls that are “difficult “requesting a second voice when necessary.
• By responding to members and returning calls, identifying concerns regarding but not limited to delinquency, notices, collateral protection insurance, credit reporting and repossessions.
• Maintaining a clear and accurate record, by documenting all actions and call results in collection system.
• Utilizing all systems provided to ensure communication and access to accounts is clear. Example would be Salesforce and Symitar.
• Meet all established goals set.
• All other duties as assigned.

Qualifications

• Working knowledge of Collections Laws, Bankruptcy, Regulatory Compliance and Fair Credit Reporting Act.
• SCRA, Fair debt collection act.
• Proficient in the use of basic applications in a Windows-based environment.
• Staying up to date on all processes and procedures from supported functions, such as, but not limited to bankruptcy, repossessions, collections compliance etc.
• Strong written and oral communication skills
• Education up to the equivalent of a four-year high school education.
• Minimum of 6–24 months loan/collections experience or equivalent education/experience is required.
• Previous credit union experience preferred.