Collections Clerk

About the role

The Collections Clerk assists in generating and mailing letters, itemized bills, and other patient correspondence while ensuring compliance with HIPAA and FDCPA guidelines.

Responsibilities

• Scan correspondence and documents into internal software
• Complete pending tasks report daily
• Track, update, print, and mail correspondence
• Analyze patient accounts flagged for disputes
• Verify billing accuracy, insurance payments, and patient responsibility
• Identify discrepancies and determine the root cause of disputes
• Identify accounts with legal representation and initiate contact with attorneys’ offices to verify representation and obtain necessary documentation
• Maintain accurate records of attorney communications and legal documents related to patient accounts
• Coordinate with attorneys regarding payment arrangements, account status, and dispute resolution
• Draft and manage responses to patient/attorney liens/disputes
• Use, protect, and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum necessary to perform assigned duties
• Other duties as assigned

Requirements

• High school diploma or equivalent required
• 1 year experience working as a clerk or similar role
• Ability to learn in-house applications
• Proficiency in Microsoft Office Suite
• Strong interpersonal skills and ability to communicate well at all levels of the organization
• Strong problem-solving and creative skills with the ability to exercise sound judgment
• High level of integrity and dependability with a strong sense of urgency and results orientation
• Excellent written and verbal communication skills
• Gracious and welcoming personality for customer service interaction
• Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes

Working Conditions

Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals, and telephones; extend arms; kneel; talk and hear.

Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.

Work Environment: The noise level in the work environment is usually minimal.