Collections Claims Specialist

The Damage Recovery Unit (DRU), an affiliate of Enterprise Mobility, recovers costs for damages to company property—primarily rental vehicles. Each specialized position within the DRU handles a portion of the claim file, passing it from one person to the next for completion.

About the role

Collections Claims Specialists develop collection strategies and negotiate with responsible parties to recoup costs associated with damages to our property. This is a remote, full-time position open to applicants who currently reside in the state of Florida.

Responsibilities

• Review claim files to determine potential coverage and develop collection strategies with insurance partners, customers, and other parties
• Effectively negotiate with responsible parties
• Interpret the facts of loss in conjunction with debtor feedback in order to establish settlement strategy
• Initiate appropriate verbal and written communication for the ultimate recovery
• Make appropriate internal and external contacts to obtain necessary information
• Work in a variety of programs to review internal and external information
• Gather and evaluate police reports, repair estimates and other related documents
• Maintain accurate account of payments on claim files
• Make decisions for settlement strategy
• Update system notes and data fields
• Document and explain reasons for decisions and recommendations
• Exhibit sound and accurate judgement
• Learn and apply basic jurisdictional and statutory law
• Successfully manage conflict during difficult or emotional situations
• Adhere to company policies, procedures, guidelines and state and federal laws
• Appropriately maintain and handle confidential records, claim files and correspondence
• Duties are varied in nature, requiring limited independent action and judgement, with decisions monitored by immediate supervisor/manager

Requirements

• Must currently live in the state of Florida
• One year of administrative, clerical or office work experience that included daily use of computer software programs and/or internet use is required
• One year of general collections, subrogation or claims experience preferred
• Must have a permanent residence with a defined workspace that is free of distractions
• Must have consistent and reliable high-speed internet access
• Must be willing to accept $18.23/hour for this position
• Heavy phone experience preferred
• At least basic/beginner skill level in Microsoft Office products is required
• Must be able to work full-time
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be at least 18 years old

Pay

$18.23/hour

Schedule

• Training: Takes place the first 4 weeks of employment, Monday-Friday from 8:00 am EST to 5:00 pm EST.
• Regular Schedule: Full-time (40 hours per week), Monday-Friday with start times as early as 7:30 am EST to end times as late as 10:00 pm EST.

Benefits

• Paid virtual training
• Full-time benefits (medical, dental, vision)
• 401(k) with up to 4% company match + profit sharing
• Paid time off
• Employee discounts on car rentals, car purchases and much more