Collections/Billing Assistant

About the role

Relapath is recruiting for two full-time, direct-hire Collections/Billing Associates to join our client in Ypsilanti, MI. This position offers a competitive salary and benefits.

Responsibilities

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Make 100 outbound collection calls per day
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
• Contact clients via multiple phone calls, emails, and text messages daily
• Resolve customer billing problems and update customer contact information
• Perform other collections-related activities as required

Requirements

• Proven experience as a Collection Specialist or similar role
• 1+ year experience with Billing, Collections, or Accounts Receivable
• Customer service and account management experience
• Knowledge of billing procedures and collection techniques
• Familiarity with AIA billing (a standardized, progress-based invoicing system used primarily for commercial construction projects governed by AIA contracts)
• Familiarity with lien waivers
• Working knowledge of MS Office and databases
• Patience and ability to manage stress
• Excellent written and verbal communication skills
• Outstanding attitude, positive mindset, and willingness to maintain professionalism under pressure
• Problem-solving skills, attention to detail, and drive to succeed