Collections Assistant

About the Role

The Collections Assistant works with borrowers to collect debts owed to Alpine Bank in a variety of streams.

Responsibilities

• Collect on Consumer Loans, Credit Cards, Ready Reserve Lines of Credit, and Demand Deposit Accounts (DDAs).
• Process garnishments and levies, summons and subpoenas, and domestic collections.
• Maintain the Overdraft Privilege product, including compliance with Regulation E, ensuring correct account coding, and completing maintenance.
• Serve as point of contact for customers: making and answering phone calls, preparing and mailing letters, inputting notes and messages on accounts, and researching credit disputes.
• Process legal notices by researching and gathering requested documents and responding accordingly.
• Verify information and send requested funds via check or wire transfer for domestic collections.
• Perform other duties as assigned.

Requirements

• High School Diploma or General Education Diploma (GED) equivalent required.
• Possession of, or ability to obtain, a valid Colorado Driver’s License is required.
• Experience in collections and/or bookkeeping is preferred.
• Bi-lingual candidates are encouraged to apply.
• An equivalent combination of education and experience may be substituted on a year-to-year basis.

Skills

• Ability to prioritize customers and their needs, developing and sustaining productive customer relationships.
• Strong detail orientation and multi-tasking skills.
• Clear verbal and written communication skills.
• Ability to be a self-starter, work well under pressure, and meet deadlines.
• Working knowledge of Word, Excel, and Silverlake is helpful.

Working Conditions

This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Some travel for training could be expected.

• While performing the duties of this job, the employee is regularly required to talk or hear.
• This is largely a sedentary role; however, some filing is required, which may involve reaching, lifting files, opening filing cabinets, and bending or standing on a stool as necessary.
• Specific vision abilities required include close vision, distance vision, color vision, and the ability to adjust focus.
• Employee may have to lift up to 25 pounds.

Pay

Starting rate of pay is from $17.00 to $22.00 per hour, depending on experience.

Benefits

For an overview of employee benefits, please visit: Alpine Bank Careers Page.