Collections Assistant

About the role

TI's Accounts Receivable team is the backbone of our capital management strategy. We're not just processing payments – we're building strong partnerships with our customers and protecting the company's financial health. Working at the intersection of sales, operations, and finance, we make it easier for customers to do business with us while ensuring TI gets paid on time. If you love problem-solving and working cross-functionally to keep things running smoothly, this could be your team.

As a Collections Assistant, you'll be the go-to person managing our customer receivables. Here's what you'll do:

• Own a portfolio of worldwide customer accounts, understanding their payment behavior and gaining business acumen
• Pursue collection and reconciliation of trade and non-trade receivables, using data, defined workflows, and cross-functional coordination to identify root causes of payment delays and drive resolution
• Verify, post, and reconcile accounts receivable data to maintain accuracy
• Reconcile ledgers, monitor incoming payments, and identify billing discrepancies
• Perform in-depth reviews of credit line requests and evaluate credit worthiness
• Communicate professionally with customers globally to resolve payment issues using escalation SLAs and data
• Evaluate daily customer shipment blocks, verify discrepancies, resolve billing issues, and release holds or escalate as needed
• Provide exceptional customer service by responding promptly and professionally to customer inquiries and concerns
• Support customer record maintenance
• Prepare documentation and provide support for month-end close activities and audit-related requests, including ICC or ICFR support
• Generate meaningful reports that analyze your portfolio
• Collaborate to develop and improve credit and collection processes

What you will gain

• Real financial expertise: Develop a deep understanding of accounts receivable and credit risk management at a Fortune 250 company
• Customer relationship skills: Build direct relationships with customers and develop negotiation and conflict resolution abilities
• Technical growth: Get hands-on experience with industry-leading ERP systems (like SAP) and analytics tools
• Cross-functional exposure: Work with multiple teams and gain insights into how sales, operations, pricing, accounting, audit, and finance interconnect
• Compliance and audit knowledge: Understand audit processes and internal controls critical to corporate operations
• Real impact: Own your portfolio and directly influence TI's financial health and customer satisfaction

Requirements

• Associate degree or higher
• 2+ years of relevant work experience
• Familiarity with SAP or other ERP systems

Preferred Qualifications

• Prior experience working directly with customers
• Strong communicator who can explain complex information clearly and simply
• Comfortable working independently and as part of a team
• Thrives in a fast-paced environment and can manage high-volume email communications and calendar priorities
• Strong attention to detail and thoughtful problem-solving skills
• Proficient in Microsoft Excel, including pivot tables, VLOOKUPs, and data reconciliation
• Curious, adaptable, and eager to learn
• Prefers an in-office environment, collaborating with colleagues 5 days a week

About us

Why TI? We empower our employees to truly own their career and development. Come collaborate with some of the smartest people in the world to shape the future of electronics. We're different by design. Diverse backgrounds and perspectives push innovation forward and make TI stronger. We value each and every voice and look forward to hearing yours.

Texas Instruments Incorporated (Nasdaq: TXN) is a global semiconductor company that designs, manufactures and sells analog and embedded processing chips for markets such as industrial, automotive, data center, personal electronics and communications equipment. Our passion is creating a better world by making electronics more affordable through semiconductors. This passion drives innovation to make technology more reliable, affordable, and lower power, enabling semiconductors to go into electronics everywhere.