Collections and Customer Service Specialist (Hybrid – Brentwood, TN)

About the role

Jolly Roofing & Contracting Co., LLC is looking for a Collections and Customer Service Specialist to join our team in Brentwood, Tennessee. This position is perfect for someone who enjoys problem-solving, working with numbers, and building strong customer relationships. You'll handle account management, billing inquiries, and collections while ensuring all customer communications are professional and well-documented.

Responsibilities

• Communicate clearly and professionally with customers and internal staff via phone and email
• Research and resolve billing issues, payment disputes, and account discrepancies
• Track and manage customer accounts and document all communications accurately
• Follow up regularly on outstanding balances until accounts are brought current
• Use Microsoft Excel and other software tools to manage account data and collections processes

Requirements

• Strong verbal and written communication skills
• Excellent attention to detail and recordkeeping
• Problem-solving mindset with persistence and follow-through
• Proficiency in Microsoft Excel and computer-based workflows
• At least 1 year of experience in collections and/or customer service
• High school diploma or GED required

Benefits

• Medical, Dental, Vision, and Life Insurance
• 401(k) plan with company match
• Sign-on bonus, referral incentives, and training bonuses
• Weekly direct deposit

Schedule

Full-time, Monday–Friday. Hybrid schedule based in Brentwood, TN.