Collections Analyst I

About the role

As a Collections Analyst you will identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records. This position reports to the Credit Manager and is located in Shady Grove, Pennsylvania.

Responsibilities

• Maintain DSO’s and bad debt write-offs at minimum levels by adhering to systematic and effective collection processes and procedures.
• Produce and monitor various accounts receivable reports to identify high-risk accounts with significant issues.
• Address problematic invoices immediately and take appropriate action for their collection or resolution (e.g., customer tardiness, discrepancies, quality, and warranty issues).
• Enter invoices into customer portals.
• Use problem-solving skills to address account issues and make decisions regarding plans of action.
• Track and assign MSO/Title to customers upon receipt of payment.
• Upload invoices into customer portals.
• Administer MSOs and collect past-due accounts related to portals.

Requirements

• Associate degree with a minimum of 1 year of experience in collections, or a High School Diploma with a minimum of 5 years’ experience in collections (required).
• Bachelor’s degree (preferred).
• Ability to handle conflicts with customers and stakeholders professionally.
• Strong collaboration skills and willingness to work outside assigned responsibilities to help the company achieve its financial goals.

Benefits

• Competitive total rewards package including benefits and 401(k) starting day one of employment.
• Continuing education and training opportunities, tuition reimbursement for those who qualify.
• Vacation and holiday pay.
• Paid parental leave.
• Additional benefits (details not specified).