Collections Analyst

Key Responsibilities

• Collections Operations
• Manage a defined book of B2B accounts, working a prioritized queue daily to drive timely payment and reduce aged AR
• Execute outbound contact strategy across phone and email, maintaining a minimum contacts per day in line with team standards
• Work accounts across all aging stages — from early-stage courtesy reminders through to demand-stage and pre-legal escalation — following the team’s defined escalation policy
• Log every contact attempt in HighRadius with full notes
• Monitor and follow up on promises to pay (PTPs); action all broken PTPs same day they are identified
• Identify and escalate accounts that manager involvement in line with the written escalation policy
• Dispute Management
• Identify, code, and route disputes to the correct internal owner (billing, procurement, operations, or sales) using the team’s dispute classification framework
• Track open disputes and follow up with resolution owners within the required timeframes to prevent aging
• Communicate dispute outcomes clearly to customers and re-activate invoices in the collections queue once resolved
• Flag recurring dispute patterns to the Collections Manager for upstream process improvement
• HighRadius & Systems
• Work daily within HighRadius – managing your assigned queue, logging contacts, and updating account statuses
• Provide feedback on HighRadius from a day-to-day user perspective in order to improve user experience and functionality
• Support the transition from manual processes to automated workflows, including adopting new tools and following updated SOPs as they are introduced
• Maintain accurate account data and statuses in Deltek and HighRadius, including payment terms, addresses, and contact details
• Pay-When-Paid & Project-Based Billing
• Understand and apply pay-when-paid contract terms when managing relevant accounts, distinguishing these from standard collections activity
• Work closely with project accountants to resolve billing queries and ensure invoice accuracy prior to collections outreach
• Manage multi-invoice client relationships with an understanding of project-level billing and payment cycles typical in construction and engineering
• Reporting & Collaboration
• Contribute to weekly team huddles and status meetings, flagging stuck accounts, broken PTPs, and internal blockers
• Support the Collections Manager in preparing aging analysis and KPI reporting by maintaining accurate and up-to-date account notes and statuses
• Collaborate with project accountants, operations teams, and internal stakeholders to resolve disputes and billing issues that are blocking payment

Qualifications

• 2+ years of experience in B2B collections, accounts receivable, or a closely related finance role
• Demonstrated ability to manage a high-volume account book with discipline and attention to detail
• Strong written and verbal communication skills, including the ability to handle difficult payment conversations professionally
• Comfort working in ERP and AR systems; experience with Deltek, HighRadius, or similar platforms is an advantage
• Organized self-starter who can manage competing priorities in a fast-paced environment

Preferred

• Experience in the construction, engineering, or professional services industry; familiarity with pay-when-paid contracts and project-based billing is a strong plus
• Familiarity with dispute resolution workflows and cash application processes
• Prior experience working in a distributed or multi-location team environment

Additional Information

• Competitive benefits package including health, dental, vision, and 401(k)
• Clear development path within a growing collections function, with exposure to technology implementation, process improvement, and senior leadership
• The opportunity to be part of building a best-in-class collections team within one of the fastest-growing AEC consulting firms in the US

Job Type

• Full-Time, In office 4 days a week with one hybrid/ remote day

Application

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