Collections Agent

Essential Duties and Tasks

• Communicate with owners via telephone and make diligent efforts to collect all open items on an account, including delinquent payments, delinquent maintenance, taxes, use fees, and deed recovery, as necessary.
• Ensure timely contact with accounts and determine if additional research or skip tracing is required.
• Keep owners informed about the status of their accounts with clear and detailed communication during each interaction.
• Adhere to training and quality guidelines to ensure proper collection methods and provide quality customer service during all calls.

Qualifications

• Minimum of 2 years of collections and/or customer service call center experience preferred.
• Experience using a predictive dialer system preferred.
• Proficient in continuous computer use.
• Comfortable with continuous phone use throughout the workday.
• Able to multi-task, prioritize, and manage time effectively.
• Strong interpersonal and communication skills.
• High attention to detail.
• Able to adapt to a fast-paced call center environment.