Collections Agent and Enforcement Officer

Location: Del Mar & Oceanside

Schedule

Part-Time; Monday and Wednesday - Friday, 8:00 AM - 4:30 PM

Pay

$20.00/hr - $23.00/hr

About the Role

The Collections Agent and Enforcement Officer provides revenue and data collection support to the City Oceanside Parking Meter Management team. A Meter Collector is expected to securely collect coin revenues from assigned collection routes, report broken meter faults and safety hazards, and provide customer support within the City. This position also includes Enforcement duties as assigned by the Management team. The Enforcement Officer is expected to walk the location and verify payments made by parkers at assigned locations, verify the operation of payment machines, and troubleshoot and repair as needed (e.g., replace paper, clean screen, ensure all buttons are working and prices are correct).

Responsibilities

• Utilize assigned collection equipment to retrieve and deposit parking meter coin revenue into collection vaults by walking from meter to meter along designated routes as assigned by Supervisors.
• Report the condition of the meters and non-collected meters via an Android application during the collection process.
• Load used coin vaults onto vehicle and assist with return to the collection facility.
• Use collection maps to read and understand assigned collection routes.
• Enforce assigned locations with citations to parkers that have not paid or are out of time.
• Follow the rules for enforcement for each location as directed.
• Work as a team while adhering to safety and security protocols.
• Act as an ambassador and professionally represent LAZ and our client.
• Follow pre-established guidelines to successfully perform the functions of the job.
• Maintain and care for all company-issued equipment.
• Assist with any special assignments and projects as requested.
• Perform other related duties as assigned.

Requirements

• High School graduate or equivalent.
• Driver's license is required.
• Minimum of 2 years of general work experience.
• General knowledge of streets and directions is required.
• A minimum of 1 year of outdoor work experience is required.
• Previous experience with cash handling, security, working as part of a team, or working outdoors is preferred but not required.
• Crew/Team cooperation, safety mindedness, attention to detail, and the ability to follow pre-established maps are required.
• Experience working within a diverse work environment and in all metered areas.
• Conflict resolution skills.
• Familiarity with using Android phone applications.

Skills

• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to work independently and multi-task.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrate a sense of urgency and timeliness.
• Must be open to feedback, differing opinions, and other points of view.
• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands

• Willingness to work in the elements (heat, wind, snow, rain, etc.).
• Ability to lift, push, and pull at least 75 pounds.
• Ability to stand, walk, and run for extended periods of time (95-100% of shift) — no sitting is allowed.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.