Collections Administrator

Position Summary

The Collection Administrator will be responsible for preparation and mailing of legal documents to support account default and termination procedure.

Major Responsibilities

• Support our Field and Collections Analysts in a centralized default and termination documentation process
• Collect and review customer contracts
• Create customer letters/notifications
• Ensure appropriate documents are shipped and received. Make notifications of receipt and follow-up on returns.
• Ship all required documents
• Track deliveries and update collections management system
• Notify business partners of package deliveries
• Assist with cross-functional processes and communication
• Asset recovery
• Collections agency placement
• Measure and identify opportunities for procedural improvement, provide recommendations, and execute ideas.

Qualifications

• Highschool Diploma Required
• Minimum 1 year of experience in prior clerical and/or customer service experience is preferred
• Experience working within an office environment
• Intermediate experience with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong written and verbal communication skills
• Ability to build relationships within and across the organization
• Ability to analyze complex information and present it in a way that is easy to understand
• Ability to work independently
• Proactive and positive attitude
• Emotional intelligence
• Handles multiple work assignments successfully
• Strong organizational skills
• Agile and quick learner, enjoys collaborative projects and continuous education
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required

Physical Requirements

• While performing the duties of this job, the associate may be required to stand, walk, and sit.
• The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.
• The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.