Collections Administrator

Key Responsibilities

• Maintain all bankruptcy notifications
• Submit weekly paid files to collection agencies and determine any needed credit adjustments
• Address any collection agency defined customer disputes, log into dispute worksheet and negotiate proper response involving branches if needed
• Verify and process weekly payments, payables and NSFs submitted by our vendors
• Send 5 day pull back accounts to collection agencies that do not require 3rd party collections.
• UAC (Unapplied cash / credits) assistance as needed
• Month end reporting assistance as needed
• Special projects as assigned
• Document any new processes or updated current procedures
• Back-up for Pick-Line inbound calls from customers who need assistance
• Develop and maintain the matrix for Third Party Agencies – Trend their performance
• Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances
• Follow company polices, procedures and directives from supervisors/managers
• Perform other duties and responsibilities as required or requested by management.

Requirements

• Associate’s degree (AA) from two year College or technical school or equivalent combination of education and experience
• 3-5 years experience in commercial collections, account receivable and customer service
• Requires Bankruptcy experience: Filing Claims; Working with outside vendor to maintain filings.
• Operate standard office equipment (i.e., personal computer, facsimile, copy machine, etc.)
• Working knowledge of Microsoft Office-Outlook, Word and Excel (Excel is a must)
• Knowledge of AS400 software system and Soft Pak/Tower (preferred not required)

Knowledge, Skills and Abilities

• Excellent customer service and phone skills
• Ability to resolve customer complains and questions
• Ability to excel in fast paced environment
• Ability to effectively communicate with others verbally and in writing
• Close attention to detail and good organizational skills
• Good interpersonal skills.

Physical/Mental Demands

• Regularly required to sit and use hands and fingers
• Frequently required to talk, hear, stand and walk
• Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions

• Work in indoor office environment 100% of the time
• Noise level is usually moderate.