COLLECTIONS ADMINISTRATIVE ASSISTANT (HYBRID)

Location: Tampa, 33607 – Hybrid. This role is remote but requires commuting to the office about once a month (typically the last Tuesday of the month). Current scheduled in-office dates: 9/22, 10/27, 11/17, 12/29.

About the role

Provide administrative support to the Collections Department, including managing incoming calls, emails, voicemails, faxes, and daily correspondence.

• Assist customers with hardship requests, payment processing, and account-related inquiries while maintaining accurate tracking and documentation.
• Process bankruptcy filings, including Chapter 13 cases, update internal systems, maintain reports, and support required claim documentation.
• Process daily NSF reports, manually post payments, review credit balance refunds, and complete account updates received from external vendors.
• Conduct vendor research, securely prepare and provide requested documentation, and handle sensitive and confidential financial information in accordance with established procedures.

Requirements

• Must have 2 years of financial industry experience with customer service and collections.
• Must be MS Office proficient, including Excel and Teams.
• Must have excellent written and verbal communication skills.
• High school diploma or equivalent required.
• Background check, employment verification, education verification, and credit check required.

Pay

$20.00 per hour

Schedule

• Contract role, about 4 months ending December 31, 2026.
• Monday - Friday, 8:00 AM to 5:00 PM (EST).
• Target start date: September 7.