Collections Adjustment Counselor II

Responsibilities

• Collect assigned delinquent loans to minimize losses to the credit union and assist members in meeting their financial obligations
• Mentor Adjustment Counselor I associates
• Manage cost related to assigned larger and/or more complex book of delinquent loan accounts
• Collect delinquent loans and credit card balances to mitigate loss
• Apply creativity, data analysis and problem-solving skills to effectively solve collection issues
• Perform a variety of basic and frequently complex loan and credit card collection services
• Conduct thorough skip tracing
• Demonstrate teamwork and assist the department with other assignments as requested
• Determine collectability of assigned accounts
• Perform outbound/inbound communication with members in an attempt to collect the debt
• Record accurate and thorough collection records and follow-up with members regarding payment arrangements
• Provide recommendations to management regarding repossessions, sale of collateral and charge-offs
• Maintain delinquent loan files
• Work cooperatively with team members to accomplish work
• Perform account adjustments, suggest re-writes and extensions when needed
• Follow all Credit Union and Departmental policies and procedures

Skills

• Excellent communication, interpersonal and persuasion skills
• Advanced analytical and problem-solving skills
• Attention to detail and accuracy
• Decision making requires the ability to choose from options outlined in established procedures
• Thorough knowledge of credit union products, services, policies and procedures
• In-depth working knowledge of collection regulatory requirements and laws
• Familiarity with PCs and applicable software

Competencies

• Effective knowledge
• Accountability and self-management
• Teamwork and leadership
• Communication
• Innovation and problem-solving

Qualifications

• 1-3 years of related experience
• General and business knowledge equivalent to a high school diploma

Working Conditions/Physical Demands

• Ability to communicate effectively in English, both orally and in writing
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Ability to sit for extended time periods
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to travel, including occasional overnight travel
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

About Us

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. Our company culture is built around the concept of WE—thinking as one family, one community, one place where everyone belongs. We serve our members, associates, and communities through support, empowerment, and meaningful relationships. We are growing our family by delivering everything they need to live well financially, through all life's moments and milestones. We deliver unparalleled experiences through a culture of WE: WE > me, WE are servant leaders, WE are financially safe and sound stewards of members dollars, WE are family.

Pay

Minimum salary: $19.23+/hr