Collection Technician (Collections)

Job Description Performs a wide variety of credit and collection functions. Obtains required information from credit organizations, banks, and loan associations. Job Grade 3 Job Tier 1 Career Area Financial Management Supervisor No Job Qualifications One year of call center or customer service experience is required. Experience in a collections department contacting customers via phone and written communications preferred. If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. Additional Qualifications/Requirements NO PCS ENTITLEMENTS Technical (Preferred/Required Skills/Systems) ATN - PreferredCCD - PreferredEXCEL - BEGINNERS/INTERMEDIATE LEVEL - PreferredMICROSOFT OUTLOOK - PreferredMICROSOFT WORD - PreferredRCMS - PreferredTOPS - PreferredVISION - Preferred Salary Minimum $20.60 Salary Maximum $34.46 Major Duties Answers inbound calls and correspondence received worldwide related to federal debts sent to collections, recording collection efforts made. Reviews and monitors credit sources, credit files, customer applications, and delinquent accounts. Certify/de-certify collection debts to the United States treasury offset program for garnishment of federal funds or benefit entitlements. Maintains records on credit risks, delinquent accounts, and incomplete files. Sends follow-up letters. Adjusts accounts. Sets up default payment plans. Processes payments and compiles segments of monthly closings and annual reports. Performs other duties as assigned. Job Type Hourly Number of Positions Remaining 1 12-Oct-2026