Collection Support
About the role
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams?
The Collection Support position is responsible for completing administrative duties in the Credit Solutions unit. This includes but is not limited to inbound and outbound mail processing, performing outreaching to delinquent members, and other clerical and administrative duties as assigned by management.
Schedule
Monday through Friday, 9:00 AM to 5:00 PM. 100% onsite.
Responsibilities
- Makes inbound and outbound courtesy calls to members with past-due loans.
- Ensures compliance with relevant laws and regulations and manages risks within assigned responsibilities.
- Opens and distributes department mail and supports emails.
- Executes checks securely and posts them to accounting systems and member accounts.
- Processes, maintains, and documents returned and incoming correspondence.
- Ensures proper execution of all vendor bills.
- Processes, maintains, and documents cease and desist requests.
- Works with management to process and maintain charged-off collection accounts.
- Assists in training new staff.
- Performs other duties as assigned.
Qualifications
High school diploma or equivalent required. Any equivalent combination of experience and education accepted.