Collections Support 3

Fully remote.

About The Client

The organization operates within the financial services sector, focusing on managing credit risk and protecting financial health. It addresses challenges related to delinquent commercial accounts by implementing structured recovery and risk management processes to reduce financial exposure and maintain customer relationships.

About The Opportunity

The Collections Support 3 role is a senior-level position responsible for managing a complex portfolio of past-due commercial accounts. This position plays a strategic role in securing payments, mitigating risk, and improving operational workflows to enhance overall recovery performance.

Responsibilities

• Manage daily communications with medium to high-risk past-due commercial customers to secure payments and resolve balances.
• Communicate effectively to educate customers on account terms and resolve complex delinquencies.
• Monitor and manage shared inboxes to promptly address payment inquiries and disputes.
• Analyze account details and transaction history to identify delinquency causes and determine collection strategies.
• Negotiate payment plans and settlements within authorized risk guidelines.
• Ensure compliance with the Fair Debt Collection Practices Act and regional regulations during all interactions.
• Document collection activities and account modifications accurately in the collections system.
• Collaborate with internal teams to resolve disputes and remove payment barriers.
• Clarify contract terms and payment obligations to ensure long-term account health.
• Meet or exceed service level objectives related to productivity, quality, and recovery effectiveness.
• Work with leadership to integrate AI and automation technologies into operational processes.

Requirements

• High school diploma or equivalent with 3–5 years of experience in high-volume, complex B2B or commercial collections.
• Knowledge of the Fair Debt Collection Practices Act and ability to apply it to risk decisions.
• Intermediate computer skills and adaptability to new platforms.
• Strong decision-making, analytical, problem-solving, and communication skills.
• Effective time management and prioritization abilities in deadline-driven environments.
• Successful completion of a background check.

Preferred Qualifications

• Associate's degree or higher in Accounting, Finance, Business Administration, or related field.
• Self-motivated with a commitment to continuous professional development.
• Proficiency with Google Workspace.
• Experience with enterprise platforms such as Salesforce, PeopleSoft, and Genesys.

Pay Range And Compensation Package

Pay range: $21.80 - $24.10 per hour.

• Compensation varies based on qualifications, skills, and role proficiency.
• Eligibility for commissions or bonuses depending on position.

Benefits & Perks

• Health, dental, and vision insurance.
• Retirement savings plan.
• Paid time off.
• Health savings and flexible spending accounts.
• Life and disability insurance.
• Tuition reimbursement.