Collection Specialist - HC

About the Role

The primary purpose is to carry out collection activities to keep customer accounts current and ensure the company's liquidity status.

Responsibilities

• Follow up, collection and allocation of payments.
• Carry out collection and reporting activities according to specific deadlines.
• Reconciliation of accounts with quick resolution.
• Monitoring of customer account details for non-payments.
• Monitoring of customer account activity related to delayed payments and other irregularities.
• Collect data and prepare monthly metrics.
• Investigate and resolve customer queries.
• Process A/R adjustments.
• Organizing a recovery system and initiate collection efforts against a weekly / monthly aging.
• Communicating with customers via phone, email, mail or personally.
• Develop a relationship with customers, understanding their needs, payment habits and business.
• Assist with month-end closing.
• Additional duties as requested or required.

Qualifications

• High school diploma or general education degree (GED); and 3 to 5 years of A/R experience.
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook is required.
• Proficiency and familiarity with ERP Systems.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Must be process oriented and strive for consistency and standardization.
• Must be able to perform in a collaborative, dynamic environment with regularly shifting priorities.
• Must be self-motivated in order to meet high demands of the position / department.
• Demonstrate accuracy and thoroughness with a focus on quality.
• Monitors own work to ensure quality.
• Follows through on commitments.
• Demonstrable and effective communication and interpersonal skills.
• Must use time effectively and possess excellent organizational skills.
• Ability to occasionally travel domestically related to job positions and or project work.

Physical Demands

• The employee may occasionally stand, walk, stoop, kneel or crouch during shift.
• Employee will be required to regularly sit, use hand to finger, handle, feel and reach with hands and arms.
• Employee must be able to occasionally lift and or move up to 25 lbs.