Collection Specialist -Experienced

Job Responsibilities

• Make a high volume of outbound calls and take inbound calls for debt collections
• Aid customers with solving issues and inquiries, focusing on negotiating payment arrangements while adhering to FDCPA, along with internal policies and procedures
• Manage account maintenance and accurately document all customer activity
• Adhere to all local, state, and federal laws governing the debt collection industry

Requirements

• 3 years third party experience collecting on credit cards, preferably at the same employer
• Solid, consistent, stable work history
• Listening Skills
• Excellent Customer Service
• Enjoy talking on the phone – Use your Call Center skills.
• Make a High Volume of calls – use your sales and closing skills.
• Work with scripts
• Adhere to compliance – use your previous Call Center or Debt Collection talents
• Goal oriented – use your sales experience.
• Metrics driven
• Money oriented – Can you close the deal or generate revenue?

Benefits

• Base pay between $15.00 and $18.00 per hour
• Bonuses based on performance
• 401(k) contribution
• Medical, dental, vision coverage
• CASUAL DRESS CODE

Pay and Schedule

• Hourly rate: $15.00 - $18.00
• No late nights or weekends
• Training period: 90 days
• Potential for remote or hybrid work after training period

Qualifications

• Third party debt collection experience with credit cards is required

Skills

• Goal-oriented
• Positive attitude
• Excellent customer service
• Strong communication skills
• Ability to work independently and manage time effectively

Benefits

• Medical, dental, vision coverage
• 401(k) contribution
• CASUAL DRESS CODE

Pay

• Base pay between $15.00 and $18.00 per hour
• Bonuses based on performance

Schedule

• No late nights or weekends
• Potential for remote or hybrid work after training period