Collection Specialist

Ready to elevate your career? GFL is expanding! We are officially hunting for our next Collection Specialist in Michigan—someone ready to bring fresh ideas and grow alongside a dynamic team. About Us GFL is one of the largest diversified environmental services company in North America, providing comprehensive solid waste management services from its platform of facilities throughout Canada and 18 U.S. states. Recognized by our signature fleet of bright green trucks and equipment, we offer a wide range of environmental and industrial services to businesses, communities and households, providing a consolidated and sophisticated approach to meeting our customers’ needs. One of the keys to our success lies in the diversity of our services and our ability to deliver robust integrated solutions, all from a single efficient company. We believe that, by providing safe, accessible and cost-effective solutions, we encourage greater environmental responsibility and allow our customers and the communities we serve to be Green For Life. The Role GFL Environmental is looking for a Collections Specialist to join our team out of our Southfield, Michigan Office! The Collections Specialist will perform, administer, and coordinate all collection functions to reduce the aging of client A/R through review, analysis, and communication with clients. This is a hands-on position that involves communicating with clients and employees. Key Responsibilities: Daily collection calls (Outbound/Inbound)Contact customers regarding overdue accounts and determine reasons for non-paymentMaintain accurate records of all collection activities, conversations, and payment commitments with customersMonitor customer accounts for non-payment, late payment and other irregularitiesProcess credit card paymentsUse skip tracing techniques to locate customersResearch/investigate historical data and resolve payment discrepancies and provide backups to customersRespond to customer questions and requests and resolve those questions/issuesComplying with applicable laws, regulations, policies and proceduresOvercome stall tactics and objection by suggesting different options for debt paymentFollow company policies, procedures, and directives from supervisors/managersPerform other duties and responsibilities as required or requested by management Knowledge, Skills And Competencies: At least two years (2) of collection experienceWorking knowledge of Google WorkspaceMust be able to work a flexible scheduleProficient computer and math skillsSelf-starter with the ability to manage multiple tasks and meet deadlinesProven interpersonal, organizational, analytical and problem-solving skillsStrong communication with outstanding phone etiquette and interpersonal skillsAble to work efficiently as a part of a team as well as independentlyPossess strong logic, ability to take initiative and able to negotiate Working Conditions: Work in indoor office environment Hybrid scheduleNoise level is usually moderate. Why Join Us? We Believe In Taking Care Of Our Team. Here Is a Snapshot Of Our Total Rewards You Can Expect: Health: 4 medical plan options including a HSA with employer contribution & match program, dental, and vision coverage.Wellness:Employee Assistance Program with free counseling services, Paid time offFinancial: 401(k) with an employer match and competitive wagesCulture: Growth opportunities and continuous learning opportunities Join us and become part of "Team Green" at GFL Environmental, where your skills and dedication will be valued and rewarded. Apply now for this exciting opportunity! #GFLTalent Ready to elevate your career? GFL is expanding! We are officially hunting for our next Collection Specialist in Michigan—someone ready to bring fresh ideas and grow alongside a dynamic team. Key Responsibilities: Daily collection calls (Outbound/Inbound)Contact customers regarding overdue accounts and determine reasons for non-paymentMaintain accurate records of all collection activities, conversations, and payment commitments with customersMonitor customer accounts for non-payment, late payment and other irregularitiesProcess credit card paymentsUse skip tracing techniques to locate customersResearch/investigate historical data and resolve payment discrepancies and provide backups to customersRespond to customer questions and requests and resolve those questions/issuesComplying with applicable laws, regulations, policies and proceduresOvercome stall tactics and objection by suggesting different options for debt paymentFollow company policies, procedures, and directives from supervisors/managersPerform other duties and responsibilities as required or requested by management Knowledge, Skills And Competencies: At least two years (2) of collection experienceWorking knowledge of Google WorkspaceMust be able to work a flexible scheduleProficient computer and math skillsSelf-starter with the ability to manage multiple tasks and meet deadlinesProven interpersonal, organizational, analytical and problem-solving skillsStrong communication with outstanding phone etiquette and interpersonal skillsAble to work efficiently as a part of a team as well as independentlyPossess strong logic, ability to take initiative and able to negotiate Working Conditions: Work in indoor office environment Hybrid scheduleNoise level is usually moderate. Why Join Us? We Believe In Taking Care Of Our Team. Here Is a Snapshot Of Our Total Rewards You Can Expect: Health: 4 medical plan options including a HSA with employer contribution & match program, dental, and vision coverage.Wellness:Employee Assistance Program with free counseling services, Paid time offFinancial: 401(k) with an employer match and competitive wagesCulture: Growth opportunities and continuous learning opportunities Join us and become part of "Team Green" at GFL Environmental, where your skills and dedication will be valued and rewarded. Apply now for this exciting opportunity! #GFLTalent Job ID: R39864 Job Profile: Collections Specialist Job Country: United States