Collection Specialist

The Chefs' Warehouse, Inc. combines exceptional quality and brand building with broadline food service distribution for more than 40 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 4,000 artisan producers of the world’s finest ingredients from over 40 countries to the finest chefs in the world.

Responsibilities

• Under the direction of the Team Lead, monitors Accounts Receivable aging through ARM (Accounts Receivable Management System) for past due accounts.
• Contacts past due customers via phone and email daily.
• Resolves billing and customer credit issues.
• Negotiates payment plans as needed with the appropriate approvals.
• Maintains customer profiles and ensures accurate information received from sales team and forwarded to the setup Teams to record into the designated ERP.
• Obtains and emails requested invoices, POD’s and customer credit memos.
• Researches and processes customer claims of invoice payment.
• Researches returns payment items such as NSF and declines.
• Answers AR phone/email inquiries and follows up.
• Under the direction of the Team Lead, provides guidance to the cash applications team for proper application of customer payments.
• Follows procedures for collection, notification, and resolution of assigned Accounts Receivable portfolio.
• Assists with special projects as required.
• Provides weekly reporting to the Team Lead and the Sr. Director as needed.
• Processes online payments as needed.
• Performs other job-related duties as assigned.

Requirements

• Associate’s degree in accounting or comparable work experience.
• 2 years of experience in accounts receivable, preferably in the food industry.
• Canopy/Aspen ERP or similar systems experience preferred.
• Must possess intermediate to proficient Excel skills.
• Professional, courteous, and clear with internal and external customers.
• Organized and detailed.
• Ability to multitask and be flexible.
• Ability to meet deadlines, prioritize, and manage workload.
• Ability to problem solve and negotiate as needed.
• Must possess strong follow-up skills.

Benefits

• Paid vacations and holidays
• Health, dental, and medical benefits
• Weekly pay
• Life insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k
• Employee Stock Purchase Plan