Collection Representative

About the role

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Responsibilities

• Confers with customers by telephone in an attempt to collect current and past due payments, determines the reason for delinquency, and updates customer information.
• Confirms account holder by following safeguards procedures on every call.
• Documents conversations and arrangements accurately in the collection system.
• Adheres to collection standards of conduct policy on all accounts including third parties.
• Treats all contacts in a courteous and professional manner.
• Reviews customers’ files and offers programs to qualified customers to minimize delinquency.
• Utilizes collection skip tools to locate accounts leading to resolution.
• Recommend accounts for repossession or legal action.
• Maintains delinquent rates at or below objectives.
• Mets daily and weekly production goals (Calls and dollars collected).
• Complies with all company policies and procedures.

Qualifications and Competencies

• Minimum 2 years of collection-related experience.
• High School Diploma / GED.
• Moderate computer knowledge of MS Excel and MS Word software and keyboard skills including minimum accuracy requirements.
• Ability to recognize problems, resolve or escalate as needed, including using a variety of talk-offs to convince the customer to make a payment.
• Speak and listen effectively to customers via phone, and tolerate stressful interactions with customers.
• Multi-task in a high energy standard office and/or home environment.
• Knowledge of and compliance with the Fair Debt Collection Practices Act, local, state, and federal collection laws.

Physical Demands

• Sit.
• Use hands to finger, handle, or feel.
• Reach with hands and arms.
• Talk or hear.
• Lift and/or move up to 10 pounds.
• Close vision.

Work Environment

• No specific environmental details provided.

Work Schedule

• Between the hours of 8AM-6PM Monday through Friday.
• On weekends as needed.
• Ability to work various shifts to accommodate business needs.

Salary and Benefits

• Pay Rate: $19–$24/hour, based on experience and skills.
• Start Date: Our next onboarding class is scheduled to begin September 14th, 2026.
• Potential Bonus: Performance-based monthly bonus opportunities.
• Supplemental Pay: Referral bonuses.
• Flexibility: High-performing associates can create their own weekly work schedules.
• Hybrid Work Arrangement: When not working remotely, enjoy office spaces with breathtaking views.
• Dress Code: Comfortable, casual work environment.