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Jobs · Information Technology · Texas

Collection Representative

Stellantis Financial Services US · Dallas, TX · Yesterday
On-siteInformation Technology$19–$24/hrFull-time

About the role

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years.

Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.

Responsibilities

Responsible for the collection and resolution of delinquent auto loan accounts. Utilizes telephone, automated dialer, and written correspondence in a fast-paced goal-oriented collections department. Provides customer service regarding collection issues and available collection programs. Accountable for reducing delinquency for assigned accounts.

  • Confers with customers by telephone in an attempt to collect current and past due payments, determines the reason for delinquency, and updates customer information.
  • Confirms account holder by following safeguards procedures on every call.
  • Documents conversations and arrangements accurately in the collection system.
  • Adheres to collection standards of conduct policy on all accounts including third parties.
  • Treats all contacts in a courteous and professional manner.
  • Reviews customers’ files and offers programs to qualified customers to minimize delinquency.
  • Use established procedures to make effective use of extensions and due dates to changes to resolve delinquent accounts.
  • Utilizes collection skip tools to locate accounts leading to resolution.
  • Recommend accounts for repossession or legal action.
  • Maintains delinquent rates at or below objectives.
  • Meet daily and weekly production goals (Calls and dollars collected)
  • Compliance with all company policies and procedures.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Minimum 2 years of collection-related experience
  • High School Diploma / GED
  • Overtime required – required on an as needed basis.
  • Travel 0-10% - as required on an as needed basis.
  • Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX; Phoenix, AZ.

Skills

  • Moderate computer knowledge of MS Excel and MS Word software and keyboard skills including minimum accuracy requirements
  • Ability to recognize problems, resolve or escalate as needed, including using a variety of talk-offs to convince the customer to make a payment
  • Speak and listen effectively to customers via phone, and tolerate stressful interactions with customers
  • Multi-task in a high energy standard office and/or home environment
  • Knowledge of and compliance with the Fair Debt Collection Practices Act, local, state, and federal collection laws.

Benefits

We offer career development opportunities, competitive pay, and a comprehensive benefits package, including:

  • Retirement plan - 401(k) match
  • Health insurance (medical, dental, vision, and prescription coverage) and savings/spending accounts
  • Virtual office visits
  • Employee Assistance and Wellness programs
  • Company-provided life and disability insurance
  • Supplemental insurance options (life, critical illness, auto, pet, identity theft, and legal services)
  • Tuition reimbursement
  • Paid time off (holidays, flexible vacation, and sick time)
  • Vehicle discounts for loans or leases

Pay

Pay Rate: $19–$24/hour, based on experience and skills

  • Potential Bonus: Performance-based monthly bonus opportunities
  • Supplemental Pay: Referral bonuses

Schedule

This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

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