Collection Representative

Mass General Brigham relies on a wide range of professionals to advance our mission as a not-for-profit supporting patient care, research, teaching, and community service. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us.

About the role

Responsible for communicating with patients, insurance companies, and other parties to collect outstanding balances, resolve billing disputes, and ensure proper reimbursement for the hospital.

Responsibilities

• Monitor and manage the accounts receivable of the hospital by reviewing and following up on outstanding balances.
• Communicate with insurance companies, patients, and other relevant parties to resolve billing issues and outstanding claims.
• Contact patients and insurance companies via phone calls, emails, or written correspondence to collect outstanding balances.
• Investigate and resolve billing disputes or discrepancies by gathering necessary documentation, coordinating with the billing department, and communicating with patients or their representatives.
• Verify insurance coverage and eligibility for patients, ensuring accurate billing and claim submission.
• Assist patients in understanding their medical bills, insurance coverage, and payment options.
• Maintain accurate and up-to-date records of collections activities, payment arrangements, and communication with patients and insurance companies.

Requirements

• High School Diploma or Equivalent required; Associate's Degree in Healthcare Management preferred.
• 1-3 years’ relevant experience in healthcare collections preferred.
• Bilingual Spanish preferred.

Skills

• Knowledge of medical billing processes, insurance claim submission, and reimbursement principles.
• Familiarity with insurance plans, government programs, and their billing requirements.
• Excellent communication skills, both written and verbal, to interact effectively with patients, insurance companies, and colleagues.
• Strong negotiation and problem-solving skills to resolve billing disputes and collect outstanding balances.
• Attention to detail and accuracy in recording collection activities and maintaining documentation.

Schedule

• Monday – Friday, 8:00 AM – 4:30 PM EST.
• Scheduled weekly hours: 40.
• Remote role requiring a quiet, secure, stable, HIPAA-compliant workstation.

Pay

Pay range: $17.71 – $25.28 per hour (Grade 2). At Mass General Brigham, base pay is determined by skills, relevant experience, education, certifications, and other essential factors. The provided range is based on minimum job qualifications.

Benefits

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses (as applicable), and recognition programs designed to celebrate your contributions and support your professional growth.