Collection Agent

Duties and Responsibilities

• Respond to customer questions, resolve issues within scope of responsibility
• Utilize the dispute management system to log and distribute service or other related issues
• Answer general billing related questions, resolve billing issues
• Absorb and direct customer to appropriate area within Everon if issue is not within the scope of account services
• Maintain productivity and quality measures
• Initiate outbound calls to correct credit card payment errors
• Determine appropriate account number to post unidentified payments
• Update account information, determine if service issues have been addressed
• Participate on internal quality/continuous improvement teams on a rotational basis
• Interface with SSO on billing service related issues

Qualifications

• Basic typing ability
• Ability to multi-task
• Basic math skills
• Problem solving skills
• Communication skills
• PC experience and/or the ability to learn basic functions
• Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English
• High school diploma or equivalent
• Zero to two years of Collections experience