Colleague Technical Consultant

About the Role

As an Ellucian Colleague Technical Consultant, you will play a vital role in supporting, enhancing, and integrating the Ellucian Colleague system for clients. We seek a self-directed professional with specialized programming or system administration/integration skills, who may also bring knowledge of the other area. You will work closely with our clients to understand their needs, configure the system, and provide ongoing technical support.

Responsibilities

• Implementation and Configuration: Collaborate with and assist clients with implementing the Colleague software suite and connected applications.
• Client Consultation: Engage with clients to understand their specific requirements, provide recommendations, and ensure that solutions align with their business processes.
• Technical Support: Provide ongoing technical support and troubleshooting for the Ellucian Colleague system, resolving issues promptly and efficiently.
• Project Management: Manage multiple project timelines and deliverables, setting priorities and ensuring that all milestones are met and client expectations are exceeded.
• Troubleshoot: Offer innovative solutions to clients' technical requests on their Colleague software suite.

Qualifications

• Ellucian Colleague Knowledge: Strong understanding of Colleague's functional and technical aspects, with the ability to configure, extend, and integrate system capabilities effectively.
• Programming Expertise (if applicable): Proficient in Envision and UniBasic for Colleague programming. Familiarity or willingness to learn tools like JavaScript and React for Ellucian Experience SDK card customization.
• System Administration & Environment Management: Experience with Colleague system administration, setup, and proactive monitoring. Proficient in managing system backups, updates, and new release installations. Experience with Colleague release installations, updates, and troubleshooting, ensuring smooth version transitions.
• Ellucian Self-Service and Core Tools: Proficiency in Colleague Self-Service, Envision, Workflow, ELF programming, and Colleague Studio.
• Customer-Centric Problem-Solving: Strong communication skills with a customer-service approach, capable of translating technical issues into clear, actionable terms for users.
• Troubleshooting and Support: Ability to diagnose and resolve complex technical and functional Colleague issues.

Preferred Skills

• Data Conversion and Migration: Hands-on experience with data migration/conversion processes geared towards SaaS migrations.
• SQL Proficiency: Advanced skills in SQL for data queries, manipulation, and reporting.
• API Integrations: Proficiency in configuring and troubleshooting API integrations (REST, SOAP).
• Cloud and SaaS Solutions: Experience with cloud technologies (e.g., Azure, AWS) and SaaS deployments.
• Single Sign-On (SSO): Experience with SSO implementation (SAML, OAuth).
• Ethos Tools Expertise: Ellucian Experience - Custom card development, UI enhancements.
• Data Connect: Creation and management of integration pipelines.
• Intelligent Processes: Automated workflows to streamline processes.
• Insights: Leveraging data insights for decision-making.
• Intelligent Learning Platform (ILP): Integration with learning management systems.

Pay

• Salary range: $100,000 to $120,000 + Annual Bonus

Benefits

• Health, Vision, Dental & Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• 3 Weeks Vacation, Sick Leave & Paid Holidays
• 401(K) with a 5% Employer Contribution
• Pet Insurance