Collaboration Tools Owner

About the role

The Collaboration Tools Owner of HMS Collaboration and Productivity Tools is responsible for overseeing the delivery, policies, processes, and procedures for HMS-wide collaboration and office productivity software applications including email and calendaring, chat and group storage, video conferencing, as well as commodity AI and web services.

Responsibilities

• Participate fully in software life cycle; submitting HMS requirements to vendors and Harvard Business partners; validating that the mix of products and applications meet school needs and managing and communicating releases to the HMS community for core productivity and collaboration software packages.
• Lead development of technical solutions to deliver business requirements; ensuring provisioning processes meet the eligibility requirements and that technical processes for support, auditing, and billing are effective.
• Establish and maintain internal/external stakeholder relationships with HMS departments as well as Harvard University partners and providers, advising on strategic direction and efficient use of resources to meet school’s needs.
• Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct.
• Participate as a subject matter expert for total cost of service calculations, annual budgeting, billing and charge processes.
• Perform routine audits of usage and communicate reductions in services as appropriate to reduce security risk and costs.
• Serve as expert liaison between HMS IAM, HUIT IAM, support staff, service providers and customers.
• Function as valued member of HMS IT Service Portfolio Owners and Managers, assisting in the maturing and growing of ITSM processes.
• Serve on University-wide steering committees for governance and vendor management of enterprise software packages.

Qualifications

• Minimum of five years’ post-secondary education or relevant work experience.
• Knowledge of information technology applications, processes, software and equipment.
• Highly specialized knowledge of a Microsoft, Adobe, Zoom, Google, ChatGPT, Kiteworks, and other productivity software technologies.
• Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor.
• Possess a proficiency with Excel and workflow visualization software as well as an excellent business analysis acumen.

Additional Information

Standard Hours/Schedule: 35 hours per week. Work can be performed remotely during standard Harvard business hours, with an occasional expectation for on campus meetings and visits.

Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.

Pre-Employment Screening: IdentityStaying Informed About Your Application: Due to the high volume of applications, we may not always be able to reach out right away, but you can track your status anytime through the Careers@Harvard portal.

Work Format Details: This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs.

Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges: This position is salary grade level 058. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits: Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: Generous paid time off including parental leave Medical, dental, and vision health insurance coverage starting on day one Retirement plans with university contributions Wellbeing and mental health resources Support for families and caregivers Professional development opportunities including tuition assistance and reimbursement Commuter benefits, discounts and campus perks Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement: Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes. Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy.