Collaboration Tools Administrator

About the role

Trusted Connectivity for AI-Powered Dominance. Everfox delivers trusted connectivity to protect the world’s most critical environments and safeguard the sensitive data powering decision advantage. Built for mission-critical operations, Everfox protects what matters most by securing how data moves, how users access it, and how threats are neutralized across every domain. We enable mission speed and secure collaboration across networks, domains, and allies, while ensuring the data powering AI and advanced analytics remains trusted and protected. We don’t just defend systems; we deliver decision dominance. Our Purpose. Protect what matters most by enabling organizations to operate security in the most complex and high-risk digital environments. Our Vision. To be the most trusted authority in high-assurance cybersecurity, enabling secure collaboration across every domain. Our Belief. Security should never limit mission success – it should enable it. Our Promise. We deliver absolute confidence in environments where failure is not an option.

Responsibilities

• Drive results by troubleshooting issues, connect with key stakeholders, and continue to improve support processes.
• Assist in optimizing and improving collaboration tools such as Jira, Confluence, Smartsheets, Zoom, Adobe, and Box, for setup, workflows, and integrations to identify where functionality needs to be improved to meet user requests, and leading the effort to implement the changes.
• Develop mechanisms to automate manual processes.
• Provide Jira domain expertise in discussions regarding governance within Jira.
• Responsible for creating, managing, and supporting all administrative functions associated with the Atlassian product suite primarily supporting Jira and Confluence.
• Provide procedures, guidance, and assistance, to Information Technology teams in the maintenance, tracking, monitoring, allocation, initial configuration, and deployment of both new and existing collaboration tools.
• Continue to maintain up-to-date knowledge and awareness of IT best practices, systems, and solutions.
• Familiarity with administrative functions in Smartsheet, Adobe, Box, DocuSign is a plus.
• Perform user access review for in-scope applications.
• Assist in providing 2nd and 3rd tier support for in-scope applications

Qualifications

• Bachelor’s degree in information technology, or related experience
• 2-4 years of application administrative experience including Jira and Confluence.
• Experience in Box, Smartsheet, Adobe, DocuSign is a plus
• Proven track record in troubleshooting, problem solving, creating documentation / knowledge base articles.
• Strong verbal and written communication skills
• Ability to collaborate with various teams and departments within the organization and build constructive relationships.
• Ability to multi-task, document processes, and manage on-going multiple projects is required
• Be highly organized, a gifted problem solver, and a quick learner

Pay

A reasonable estimate of the base salary range for this role is: $102,700.00-137,900.00 USD. The actual salary offered may vary within the range based on a candidate's unique experience, locale, and business needs.

Benefits

In addition to a base salary and bonus plans, Everfox offers a generous benefits package including flexible PTO, a